09-15-2015
Well in my opinion that's pretty conclusive.
The router gets its config (ip address, gateway address, DNS servers) from the ISP so if you restart the router (so it picks up any changes the ISP has made to its network) and then ping test 8.8.8.8 (which is Google's DNS server which should be always up) from the diagnostic page, then failure indicates your internet connection is stuffed and rules out any local LAN misconfiguration.
I'd be passing that evidence to the ISP.
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