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Special Forums IP Networking Router problem or ISP problem ? Post 302954766 by remic on Thursday 10th of September 2015 08:09:15 PM
Old 09-10-2015
Network Router problem or ISP problem ?

Hi everyone,

I am experiencing discontinuity of Internet service, this started 1 month ago. Everything worked very well for 1 year of intensive use, but now, I have problems reaching my gateway.
The gateway is not my router but a node belonging to my ISP and I share the same public IP with other clients (NAT is moderated).

Problem : the connection keeps dropping every 4 to 10 minutes. During the cuts, the lights on the router do not change or do not display any failure/error, but every ping, traceroute and nslookup fail outside of my LAN and the connection drops from 50sec to 13min and 16sec, then comes back to normal with normal lattency.

My router is a Huawei HG8245H and its status page shows that the device is working normally even though I have from 6% to 48% of packet loss on extended ping tests to google (in general for 20 minutes tests - 1200 ping requests) on eth0 as well as wlan0.
My latest test was conducted during 24 hours : 85947 packets transmitted, 60065 received, 30% packet loss, time 86091921ms

Router's factory settings :
Open TCP ports are 22(SSH), 23(telnet), 53(domain) and 80(http) plus 2 unusual TCP ports 49152 and 49153 that cannot be closed (bug or additional maintenance ports ?)

The TV box connected to the router is working 100% of the time (even when my Internet connection stops working).
Internet and ipTV belong to different vlans and use different routes. (the TV vlan has a different gateway)
Detail : Sometimes, the sound stops during comercials, I can hear a dialer sound from the TV speakers, then the sound comes back after 5 seconds. The TV box is connected to the router through an Ethernet cable.


I sent all the screenshots and info to my ISP but they closed 3 support tickets (in a row) because they say they can't find any problem ... and they never let me know when they close a support ticket.


Would you be kind enough to give me your opinion about this problem, please ?
- Could it be a Huawei HG8245H router issue ?
- Could it be a damaged fiber issue ?
- Could it be an overloaded ISP node ? (unable to answer/relay the requests of all the clients ?)
- Could it be a bandwidth limit problem on one of my ISP nodes ? (this problem started 1 month ago and, aproximately at the same time, my ISP included Netflix in its triple-play package - coincidence ? - I suppose they had to garantee a minimum bandwidth allocated to each client in the contract, which would reduce the bandwidth limit available for Internet purpose)

The ISP is TotalPlay, in Mexico.

Thank you by advance.
Kind regards
 

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MRINFO(8)						      System Manager's Manual							 MRINFO(8)

NAME
mrinfo - Displays configuration info from a multicast router SYNOPSIS
/usr/sbin/mrinfo [ -d debug_level ] [ -r retry_count ] [ -t timeout_count ] multicast_router DESCRIPTION
mrinfo attempts to display the configuration information from the multicast router multicast_router. mrinfo uses the ASK_NEIGHBORS IGMP message to the specified multicast router. If this multicast router responds, the version number and a list of their neighboring multicast router addresses is part of that response. If the responding router has a recent multicast version num- ber, then mrinfo requests additional information such as metrics, thresholds, and flags from the multicast router. Once the specified mul- ticast router responds, the configuration is displayed to the standard output. INVOCATION
"-d" option sets the debug level. When the debug level is greater than the default value of 0, addition debugging messages are printed. Regardless of the debug level, an error condition, will always write an error message and will cause mrinfo to terminate. Non-zero debug levels have the following effects: level 1 packet warnings are printed to stderr. level 2 all level 1 messages plus notifications down networks are printed to stderr. level 3 all level 2 messages plus notifications of all packet timeouts are printed to stderr. "-r retry_count" sets the neighbor query retry limit. Default is 3 retry. "-t timeout_count" sets the number of seconds to wait for a neighbor query reply. Default timeout is 4 seconds. SAMPLE OUTPUT
mrinfo mbone.phony.dom.net 127.148.176.10 (mbone.phony.dom.net) [version 3.3]: 127.148.176.10 - 0.0.0.0 (?) [1/1/querier] 127.148.176.10 - 127.0.8.4 (mbone2.phony.dom.net) [1/45/tunnel] 127.148.176.10 - 105.1.41.9 (momoney.com) [1/32/tunnel/down] 127.148.176.10 - 143.192.152.119 (mbone.dipu.edu) [1/32/tunnel] For each neighbor of the queried multicast router, the IP of the queried router is displayed, followed by the IP and name of the neighbor. In square brackets the metric (cost of connection), the threshold (multicast ttl) is displayed. If the queried multicast router has a newer version number, the type (tunnel, srcrt) and status (disabled, down) of the connection is displayed. IMPORTANT NOTE
mrinfo must be run as root. SEE ALSO
mrouted(8), map-mbone(8), mtrace(8) AUTHOR
Van Jacobson 4.2 Berkeley Distribution MRINFO(8)
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