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Special Forums IP Networking Router problem or ISP problem ? Post 302954766 by remic on Thursday 10th of September 2015 08:09:15 PM
Old 09-10-2015
Network Router problem or ISP problem ?

Hi everyone,

I am experiencing discontinuity of Internet service, this started 1 month ago. Everything worked very well for 1 year of intensive use, but now, I have problems reaching my gateway.
The gateway is not my router but a node belonging to my ISP and I share the same public IP with other clients (NAT is moderated).

Problem : the connection keeps dropping every 4 to 10 minutes. During the cuts, the lights on the router do not change or do not display any failure/error, but every ping, traceroute and nslookup fail outside of my LAN and the connection drops from 50sec to 13min and 16sec, then comes back to normal with normal lattency.

My router is a Huawei HG8245H and its status page shows that the device is working normally even though I have from 6% to 48% of packet loss on extended ping tests to google (in general for 20 minutes tests - 1200 ping requests) on eth0 as well as wlan0.
My latest test was conducted during 24 hours : 85947 packets transmitted, 60065 received, 30% packet loss, time 86091921ms

Router's factory settings :
Open TCP ports are 22(SSH), 23(telnet), 53(domain) and 80(http) plus 2 unusual TCP ports 49152 and 49153 that cannot be closed (bug or additional maintenance ports ?)

The TV box connected to the router is working 100% of the time (even when my Internet connection stops working).
Internet and ipTV belong to different vlans and use different routes. (the TV vlan has a different gateway)
Detail : Sometimes, the sound stops during comercials, I can hear a dialer sound from the TV speakers, then the sound comes back after 5 seconds. The TV box is connected to the router through an Ethernet cable.


I sent all the screenshots and info to my ISP but they closed 3 support tickets (in a row) because they say they can't find any problem ... and they never let me know when they close a support ticket.


Would you be kind enough to give me your opinion about this problem, please ?
- Could it be a Huawei HG8245H router issue ?
- Could it be a damaged fiber issue ?
- Could it be an overloaded ISP node ? (unable to answer/relay the requests of all the clients ?)
- Could it be a bandwidth limit problem on one of my ISP nodes ? (this problem started 1 month ago and, aproximately at the same time, my ISP included Netflix in its triple-play package - coincidence ? - I suppose they had to garantee a minimum bandwidth allocated to each client in the contract, which would reduce the bandwidth limit available for Internet purpose)

The ISP is TotalPlay, in Mexico.

Thank you by advance.
Kind regards
 

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SHOREWALL6-PROVIDER(5)						  [FIXME: manual]					    SHOREWALL6-PROVIDER(5)

NAME
providers - Shorewall6 Providers file SYNOPSIS
/etc/shorewall6/providers DESCRIPTION
This file is used to define additional routing tables. You will want to define an additional table if: o You have connections to more than one ISP or multiple connections to the same ISP o You run Squid as a transparent proxy on a host other than the firewall. o You have other requirements for policy routing. Each entry in the file defines a single routing table. If you wish to omit a column entry but want to include an entry in the next column, use "-" for the omitted entry. The columns in the file are as follows. NAME - name The provider name. Must be a valid shell variable name. The names 'local', 'main', 'default' and 'unspec' are reserved and may not be used as provider names. NUMBER - number The provider number -- a number between 1 and 15. Each provider must be assigned a unique value. MARK (Optional) - value A FWMARK value used in your shorewall6-tcrules(5)[1] file to direct packets to this provider. If HIGH_ROUTE_MARKS=Yes in shorewall6.conf(5)[2], then the value must be a multiple of 256 between 256 and 65280 or their hexadecimal equivalents (0x0100 and 0xff00 with the low-order byte of the value being zero). Otherwise, the value must be between 1 and 255. Each provider must be assigned a unique mark value. This column may be omitted if you don't use packet marking to direct connections to a particular provider. DUPLICATE - routing-table-name The name of an existing table to duplicate to create this routing table. May be main or the name of a previously listed provider. You may select only certain entries from the table to copy by using the COPY column below. INTERFACE - interface The name of the network interface to the provider. Must be listed in shorewall6-interfaces(5)[3]. GATEWAY - {-|address|detect} The IP address of the provider's gateway router. You can enter "detect" here and Shorewall6 will attempt to detect the gateway automatically. For PPP devices, you may omit this column. OPTIONS (Optional) - [-|option[,option]...] A comma-separated list selected from the following. The order of the options is not significant but the list may contain no embedded whitespace. balance Added in Shorewall 4.4.25. Causes a default route to this provider's gateway to be added to the main routing table (USE_DEFAULT_RT=No) or to the balance routing table (USE_DEFAULT_RT=Yes). At most one provider can specify this option. fallback Added in Shorewall 4.4.25. Causes a default route to this provider's gateway to be added to the default routing table.At most one provider can specify this option. track If specified, inbound connections on this interface are to be tracked so that responses may be routed back out this same interface. You want to specify track if internet hosts will be connecting to local servers through this provider. Beginning with Shorewall 4.4.3, track defaults to the setting of the TRACK_PROVIDERS option in shorewall6.conf[4] (5). If you set TRACK_PROVIDERS=Yes and want to override that setting for an individual provider, then specify notrack (see below). loose Shorewall6 normally adds a routing rule for each IP address on an interface which forces traffic whose source is that IP address to be sent using the routing table for that interface. Setting loose prevents creation of such rules on this interface. notrack Added in Shorewall 4.4.3. When specified, turns off track. optional (deprecated for use with providers that do not share an interface) If the interface named in the INTERFACE column is not up and configured with an IPv4 address then ignore this provider. If not specified, the value of the optional option for the INTERFACE in shorewall6-interfaces(5)[3] is assumed. Use of that option is preferred to this one, unless an address is provider in the INTERFACE column. src=source-address Specifies the source address to use when routing to this provider and none is known (the local client has bound to the 0 address). May not be specified when an address is given in the INTERFACE column. If this option is not used, Shorewall6 substitutes the primary IP address on the interface named in the INTERFACE column. mtu=number Specifies the MTU when forwarding through this provider. If not given, the MTU of the interface named in the INTERFACE column is assumed. tproxy Added in Shorewall 4.5.4. Used for supporting the TPROXY action in shorewall-tcrules(5). See http://www.shorewall.net/Shorewall_Squid_Usage.html. When specified, the MARK, DUPLICATE and GATEWAY columns should be empty, INTERFACE should be set to 'lo' and tproxy should be the only OPTION. Only one tproxy provider is allowed. COPY - [{none|interface[,interface]...}] A comma-separated list of other interfaces on your firewall. Wildcards specified using an asterisk ("*") are permitted (e.g., tun* ). Usually used only when DUPLICATE is main. Only copy routes through INTERFACE and through interfaces listed here. If you only wish to copy routes through INTERFACE, enter none in this column. EXAMPLES
Example 1: You run squid in your DMZ on IP address 2002:ce7c:92b4:1::2. Your DMZ interface is eth2 #NAME NUMBER MARK DUPLICATE INTERFACE GATEWAY OPTIONS Squid 1 1 - eth2 2002:ce7c:92b4:1::2 - Example 2: eth0 connects to ISP 1. The ISP's gateway router has IP address 2001:ce7c:92b4:1::2. eth1 connects to ISP 2. The ISP's gateway router has IP address 2001:d64c:83c9:12::8b. eth2 connects to a local network. #NAME NUMBER MARK DUPLICATE INTERFACE GATEWAY OPTIONS COPY ISP1 1 1 main eth0 2001:ce7c:92b4:1::2 track eth2 ISP2 2 2 main eth1 2001:d64c:83c9:12::8b track eth2 FILES
/etc/shorewall6/providers SEE ALSO
http://shorewall.net/MultiISP.html http://shorewall.net/configuration_file_basics.htm#Pairs shorewall6(8), shorewall6-accounting(5), shorewall6-actions(5), shorewall6-blacklist(5), shorewall6-hosts(5), shorewall6-interfaces(5), shorewall6-maclist(5), shoewall6-netmap(5),shorewall6-params(5), shorewall6-policy(5), shorewall6-rtrules(5), shorewall6-routestopped(5), shorewall6-rules(5), shorewall6.conf(5), shorewall6-secmarks(5), shorewall6-tcclasses(5), shorewall6-tcdevices(5), shorewall6-tcrules(5), shorewall6-tos(5), shorewall6-tunnels(5), shorewall6-zones(5) NOTES
1. shorewall6-tcrules(5) http://www.shorewall.net/manpages6/shorewall6-tcrules.html 2. shorewall6.conf(5) http://www.shorewall.net/manpages6/shorewall6.conf.html 3. shorewall6-interfaces(5) http://www.shorewall.net/manpages6/shorewall6-interfaces.html 4. shorewall6.conf http://www.shorewall.net/manpages6/shorwewall6.conf.html [FIXME: source] 06/28/2012 SHOREWALL6-PROVIDER(5)
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