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The Lounge War Stories Do you trust your users to follow your instructions? Post 302951978 by hicksd8 on Wednesday 12th of August 2015 10:35:07 AM
Old 08-12-2015
Many users (or customers) can't even follow instructions written in a support contract; like "if something breaks call us". They pay you for support but then, when something stops working they do their own thing.

"The package started misbehaving so we uninstalled it, reinstalled it, edited its config files, but then it started doing something else, very strange. Then we noticed that we couldn't print or send email."

So they originally had one problem, have really messed with it, and now created a further 60 issues. Now that they've really screwed it they call you and declare that they have a support contract which they wish to invoke. Please get it all back working again (for no extra fee). They also cannot tell you everything they did and/or may even deny that they've done anything since it broke.

Sound familiar? Particularly happens in family run businesses where a family member feels entitled to mess with the system. After all, it's our server, you only support it!!!
 

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MSGATTRIB(1)								GNU							      MSGATTRIB(1)

NAME
msgattrib - attribute matching and manipulation on message catalog SYNOPSIS
msgattrib [OPTION] [INPUTFILE] DESCRIPTION
Filters the messages of a translation catalog according to their attributes, and manipulates the attributes. Mandatory arguments to long options are mandatory for short options too. Input file location: INPUTFILE input PO file -D, --directory=DIRECTORY add DIRECTORY to list for input files search If no input file is given or if it is -, standard input is read. Output file location: -o, --output-file=FILE write output to specified file The results are written to standard output if no output file is specified or if it is -. Message selection: --translated keep translated, remove untranslated messages --untranslated keep untranslated, remove translated messages --no-fuzzy remove 'fuzzy' marked messages --only-fuzzy keep 'fuzzy' marked messages --no-obsolete remove obsolete #~ messages --only-obsolete keep obsolete #~ messages Attribute manipulation: --set-fuzzy set all messages 'fuzzy' --clear-fuzzy set all messages non-'fuzzy' --set-obsolete set all messages obsolete --clear-obsolete set all messages non-obsolete --only-file=FILE.po manipulate only entries listed in FILE.po --ignore-file=FILE.po manipulate only entries not listed in FILE.po --fuzzy synonym for --only-fuzzy --clear-fuzzy --obsolete synonym for --only-obsolete --clear-obsolete Input file syntax: -P, --properties-input input file is in Java .properties syntax --stringtable-input input file is in NeXTstep/GNUstep .strings syntax Output details: -e, --no-escape do not use C escapes in output (default) -E, --escape use C escapes in output, no extended chars --force-po write PO file even if empty -i, --indent write the .po file using indented style --no-location do not write '#: filename:line' lines -n, --add-location generate '#: filename:line' lines (default) --strict write out strict Uniforum conforming .po file -p, --properties-output write out a Java .properties file --stringtable-output write out a NeXTstep/GNUstep .strings file -w, --width=NUMBER set output page width --no-wrap do not break long message lines, longer than the output page width, into several lines -s, --sort-output generate sorted output -F, --sort-by-file sort output by file location Informative output: -h, --help display this help and exit -V, --version output version information and exit AUTHOR
Written by Bruno Haible. REPORTING BUGS
Report bugs to <bug-gnu-gettext@gnu.org>. COPYRIGHT
Copyright (C) 2001-2005 Free Software Foundation, Inc. This is free software; see the source for copying conditions. There is NO warranty; not even for MERCHANTABILITY or FITNESS FOR A PARTICU- LAR PURPOSE. SEE ALSO
The full documentation for msgattrib is maintained as a Texinfo manual. If the info and msgattrib programs are properly installed at your site, the command info msgattrib should give you access to the complete manual. GNU gettext-tools 0.14.4 April 2005 MSGATTRIB(1)
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