Do you trust your users to follow your instructions? Post: 302951978

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The Lounge War Stories Do you trust your users to follow your instructions? Post 302951978 by hicksd8 on Wednesday 12th of August 2015 10:35:07 AM

08-12-2015

Moderator

Many users (or customers) can't even follow instructions written in a support contract; like "if something breaks call us". They pay you for support but then, when something stops working they do their own thing.

"The package started misbehaving so we uninstalled it, reinstalled it, edited its config files, but then it started doing something else, very strange. Then we noticed that we couldn't print or send email."

So they originally had one problem, have really messed with it, and now created a further 60 issues. Now that they've really screwed it they call you and declare that they have a support contract which they wish to invoke. Please get it all back working again (for no extra fee). They also cannot tell you everything they did and/or may even deny that they've done anything since it broke.

Sound familiar? Particularly happens in family run businesses where a family member feels entitled to mess with the system. After all, it's our server, you only support it!!!

hicksd8

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LEARN ABOUT DEBIAN

which-pkg-broke

which-pkg-broke(1)						  debian-goodies						which-pkg-broke(1)

NAME

       which-pkg-broke - find which package might have broken another

SYNOPSIS

       which-pkg-broke package

DESCRIPTION

       The  which-pkg-broke  program  will retrieve a list of the named package and all its dependencies sorted by the time they were installed on
       the system (as determined from the mtime information of /var/lib/dpkg/info/*.list .

       This tool makes it possible for a system admin to obtain information that might correlate installation of package dependencies with a pack-
       age breakage in order to find which package update might be responsible for the breakage.

EXAMPLES

       This tool can be useful determine which package dependencies were upgraded more recently and might be associated with the bug that is being
       observed.  For example, if aptitude stops working properly, an administrator can run:

       $ which-pkg-broke aptitude
       Package <libapt-pkg-libc6.3-5-3.3> has no install time info
       libdb1-compat			Fri Aug  8 03:02:11 2003
       libsigc++-1.2-5c102		Fri Aug  8 05:15:58 2003
       aptitude 			Sun Jan 11 17:38:06 2004
       libncurses5			Sun Jan 18 08:11:05 2004
       libc6				Thu Jan 22 07:55:10 2004
       libgcc1				Tue Jan 27 07:37:22 2004
       gcc-3.3-base			Tue Jan 27 07:37:31 2004
       libstdc++5			Tue Jan 27 07:37:32 2004

       So depending on exactly when the misbehaviour started, there may be a reason to point the finger at a more-recently  updated  library  like
       libstdc++ or libncurses, which are more-recently installed than aptitude itself.

SEE ALSO

       rc-alert(1)

AUTHOR

       which-pkg-broke was written by Bill Gribble <grib AT billgribble.com>

       This manual page was written by Javier Fernandez-Sanguino for the Debian GNU/Linux distribution.

debian-goodies							   July 24 2006 						which-pkg-broke(1)