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The Lounge War Stories Do you trust your users to follow your instructions? Post 302940916 by edfair on Friday 10th of April 2015 12:25:37 AM
Old 04-10-2015
Do you trust your users to follow your instructions?

This happened a long time ago and some of the details may not be exact. Customer had obsolete hardware running an obsolete SCO OS and some type of database program with data scattered around the system. There were 2-1g SCSI drives, both split in half, with the 3 filesystems automatically loading on boot.

The non boot hard drive upchucked and went out to data recovery while I replaced the hard drive, partioned it, and created the filesystems awaiting Monday morning and left with instructions to not attempt a restore of the data if it came in.

When I got there on Monday the data had been restored. You can imagine that their data was totally corrupted. Some parts were good, some parts were bad, and they had no understanding of how it happened. Restoring to a system without the attached filesystem dropped the stuff to the assumed proper place on the root drive but only those files that would fit. And as the drive filled up less and less would fit.

The person who did the restore told me that the owner of the company had told him to restore it in spite of my instructions not to.

It ended up in the court system, my side to get reimbursed for some time and parts, his counter suit for $40,000 for the work to recover his data, later reduced to $25,000 so it would stay in small claims court. The second judge to hear it suggested that we kiss and make up since it was going to cost both of us more to proceed than we would win.

I understood what had happened, had insisted on backups that would have allowed full recovery, but wasn't interested in dealing with them any more.
 

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fruadm(1M)						  System Administration Commands						fruadm(1M)

NAME
fruadm - prints and updates customer data associated with FRUs SYNOPSIS
/usr/platform/sun4u/sbin/fruadm /usr/platform/sun4u/sbin/fruadm -l /usr/platform/sun4u/sbin/fruadm [-r] path [text] DESCRIPTION
fruadm prints or sets the customer data for Field-Replaceable Units (FRUs). Without arguments, fruadm prints the paths of all FRU ID-capable FRUs (containers) in the system, along with the contents of the customer data record, if present, for each such FRU; for FRUs without customer data, fruadm prints only the container's path. Only a privileged user can create or update data in containers. The privileges required to perform these write operations are hardware dependent. Typically, a default system configuration restricts write operations to the superuser or to the platform-administrator user. OPTIONS
The following options are supported: -l List the system's frutree paths. -r Recursively display or update the data for all containers rooted at the argument path. OPERANDS
The following operands are supported: path A full or partial system frutree path for or under which to print or set the customer data. The first field of each line of output of fruadm -l gives the valid full frutree paths for the system. Paths can include shell meta-characters; such paths should be quoted appropriately for the user's shell. For partial paths, the first matching full path is selected for display or update. Without the -r option, the path must be that of a container; with the -r option, all containers (if any) under path will be selected. text Up to 80 characters of text set as the customer data. If the text contains white space or shell metacharacters, it should be quoted appropriately for the user's shell. EXAMPLES
Example 1 Displaying All Customer Data The following example prints all customer data available from FRUs on the system. For containers with no customer data, only the contain- ers' paths will be listed. example% fruadm Example 2 Displaying Customer Data For a Single FRU The following command prints the customer data, if present, for the specified FRU: example% fruadm /frutree/chassis/system-board Example 3 Displaying Customer Data For a Single FRU The following command prints the customer data, if present, for the first mem-module found: example% fruadm mem-module Example 4 Setting Customer Data The following example sets the customer data for a FRU: example# fruadm system-board 'Asset Tag 123456' Example 5 Setting Customer Data The following command sets the customer data for all FRUs under chassis: example# fruadm -r /frutree/chassis "Property of XYZ, Inc." EXIT STATUS
The following exit values are returned: 0 Successful completion. >0 An error occurred. ATTRIBUTES
See attributes(5) for descriptions of the following attributes: +-----------------------------+-----------------------------+ | ATTRIBUTE TYPE | ATTRIBUTE VALUE | +-----------------------------+-----------------------------+ |Availability |SUNWfruip.u | +-----------------------------+-----------------------------+ |Interface Stability |Unstable | +-----------------------------+-----------------------------+ SEE ALSO
prtfru(1M), attributes(5) SunOS 5.11 22 Feb 2002 fruadm(1M)
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