RT::Client::REST::Ticket(3pm)				User Contributed Perl Documentation			     RT::Client::REST::Ticket(3pm)

NAME

       RT::Client::REST::Ticket -- this object represents a ticket.

SYNOPSIS

	 my $rt = RT::Client::REST->new(server => $ENV{RTSERVER});

	 # Create a new ticket:
	 my $ticket = RT::Client::REST::Ticket->new(
	   rt => $rt,
	   queue => "General",
	   subject => $subject,
	 )->store(text => "This is the initial text of the ticket");
	 print "Created a new ticket, ID ", $ticket->id, "
";

	 # Update
	 my $ticket = RT::Client::REST::Ticket->new(
	   rt  => $rt,
	   id  => $id,
	   priority => 10,
	 )->store;

	 # Retrieve
	 my $ticket => RT::Client::REST::Ticket->new(
	   rt => $rt,
	   id => $id,
	 )->retrieve;

	 unless ($ticket->owner eq $me) {
	   $ticket->steal;     # Give me more work!
	 }

DESCRIPTION

       RT::Client::REST::Ticket is based on RT::Client::REST::Object.  The representation allows one to retrieve, edit, comment on, and create
       tickets in RT.

ATTRIBUTES

       id
	 This is the numeric ID of the ticket.

       queue
	 This is the name of the queue (not numeric id).

       owner
	 Username of the owner.

       creator
	 Username of RT user who created the ticket.

       subject
	 Subject of the ticket.

       status
	 The status is usually one of the following: "new", "open", "resolved", "stalled", "rejected", and "deleted".  However, custom RT
	 installations sometimes add their own statuses.

       priority
	 Ticket priority.  Usually a numeric value.

       initial_priority
       final_priority
       requestor
	 This is the attribute for setting the requestor on ticket creation.  If you use requestors to do this in 3.8, the recipient may not
	 receive an autoreply from RT because the ticket is initially created as the user your REST session is connected as.

	 It is a list attribute (for explanation of list attributes, see LIST ATTRIBUTE PROPERTIES in RT::Client::REST::Object).

       requestors
	 This contains e-mail addresses of the requestors.

	 It is a list attribute (for explanation of list attributes, see LIST ATTRIBUTE PROPERTIES in RT::Client::REST::Object).

       cc
	 A list of e-mail addresses used to notify people of 'correspond' actions.

       admin_cc
	 A list of e-mail addresses used to notify people of all actions performed on a ticket.

       created
	 Time at which ticket was created. Note that this is an immutable field and therefore the value cannot be changed..

       starts
       started
       due
       resolved
       told
       time_estimated
       time_worked
       time_left
       last_updated

DB METHODS

       For full explanation of these, please see "DB METHODS" in RT::Client::REST::Object documentation.

       retrieve
	 Retrieve RT ticket from database.

       store ([text => $text])
	 Create or update the ticket.  When creating a new ticket, optional 'text' parameter can be supplied to set the initial text of the
	 ticket.

       search
	 Search for tickets that meet specific conditions.

TICKET-SPECIFIC METHODS
       comment (message => $message, %opts)
	 Comment on this ticket with message $message.	%opts is a list of key-value pairs as follows:

	 attachments
	   List of filenames (an array reference) that should be attached to the ticket along with the comment.

	 cc
	   List of e-mail addresses to send carbon copies to (an array reference).

	 bcc
	   List of e-mail addresses to send blind carbon copies to (an array reference).

       correspond (message => $message, %opts)
	 Add correspondence to the ticket.  Takes exactly the same arguments as the comment method above.

       attachments
	 Get attachments associated with this ticket.  What is returned is an object of type RT::Client::REST::SearchResult which can then be used
	 to get at objects of type RT::Client::REST::Attachment.

       transactions
	 Get transactions associated with this ticket.	Optionally, you can specify exactly what types of transactions you want listed, for
	 example:

	   my $result = $ticket->transactions(type => [qw(Comment Correspond)]);

	 Please reference RT::Client::REST documentation for the full list of valid transaction types.

	 Return value is an object of type RT::Client::REST::SearchResult which can then be used to iterate over transaction objects
	 (RT::Client::REST::Transaction).

       take
	 Take this ticket.  If you already the owner of this ticket, "RT::Client::REST::Object::NoopOperationException" will be thrown.

       untake
	 Untake this ticket.  If Nobody is already the owner of this ticket, "RT::Client::REST::Object::NoopOperationException" will be thrown.

       steal
	 Steal this ticket.  If you already the owner of this ticket, "RT::Client::REST::Object::NoopOperationException" will be thrown.

CUSTOM FIELDS

       This class inherits 'cf' method from RT::Client::REST::Object.  To create a ticket with a bunch of custom fields, use the following
       approach:

	 RT::Client::REST::Ticket->new(
	   rt => $rt,
	   # blah blah
	   cf => {
	     'field one' => $value1,
	     'field two' => $another_value,
	   },
	 )->store;

       Some more examples:

	 # Update a custom field value:
	 $ticket->cf('field one' => $value1);
	 $ticket->store;

	 # Get a custom field value:
	 my $another value = $ticket->cf('field two');

	 # Get a list of ticket's custom field names:
	 my @custom_fields = $ticket->cf;

INTERNAL METHODS

       rt_type
	 Returns 'ticket'.

SEE ALSO

       RT::Client::REST, RT::Client::REST::Object, RT::Client::REST::Attachment, RT::Client::REST::SearchResult, RT::Client::REST::Transaction.

AUTHOR

       Dmitri Tikhonov <dtikhonov@yahoo.com>

LICENSE

       Perl license with the exception of RT::Client::REST, which is GPLed.

perl v5.14.2							    2012-01-20					     RT::Client::REST::Ticket(3pm)