Prize of being an Admin Post: 302602339

Sponsored Content

The Lounge War Stories Prize of being an Admin Post 302602339 by spynappels on Monday 27th of February 2012 05:19:46 AM

02-27-2012

Registered User

I've been in similar situations, and it is often very difficult to push back to the customers (end-users) that while you can RCA the problem, you are not authorized to fix it.

A lot of my time now is spent proving negatives where an issue is raised to us and we need to check if it is our problem. If it is not, we often have to provide documentary evidence that it is not us and point the customer to who they need to contact to escalate the issue.

I think the single most important help for me is the fact that my line manager will back us engineers up completely if we have taken an issue as far as we can, and he fields the heat from the customer in that case.

It is difficult not doing something you know will work to fix an issue, but I've learned to be careful to not do anything without cast-iron authorization from the correct person(s), simply as a self-preservation measure.

spynappels

View Public Profile for spynappels

Find all posts by spynappels

6 More Discussions You Might Find Interesting

1. Solaris

fresh admin

hi everybody i'm just recreuted as UNIX system admin... please tell me from where do i have to begin... best regards

2. Solaris

Tape Admin

Tape: Need tape library help please. Need to configure a remote admin card in the L100. Anything helpful.....thxs

3. Post Here to Contact Site Administrators and Moderators

note for admin

i left a message for admin in the wrong thread.. it is in the what is on your mind thread since i can't move it or delete it.. i thought I would mention that I meant it to be in this thread.. sorry about the mistake.. thanx for your patience moxxx68

4. What is on Your Mind?

Windows Admin switching to *nix Admin

I'm currently a Windows admin and have wanted to jump ship to the *nix side for a while now. I've been studying both through an lpic level 1 manual as I have time (focusing on debian), and a solaris 10 cert book. The problem is I only have a handful of hours a week to study, and my current job...

5. War Stories

Prize of being an Admin - Part 2

I was reading this thread of admin_xor Prize of being an Admin and thought will share this experience of mine which is kind of opposite to what he did - I didn't tell anybody what happened :D We were porting one of the subsystem from Solaris to Linux. As part of that we developed many wrapper...

6. What is on Your Mind?

Regarding Admin life either as DBA or UNIX Linux admin

I am planning to choose my career as Unix/Linux Admin or a DBA. But I have come to know from forums and few admins like the job will be 24/7. I have few questions on that. Can we get "DAY" shifts in any one of the admin Job ? Can't we have shift timings in any company ? Eventhough the...

LEARN ABOUT HPUX

strctlsz

STRCTLSZ(5)							File Formats Manual						       STRCTLSZ(5)

NAME

       STRCTLSZ - maximum size of streams message control (bytes)

VALUES

   Failsafe
   Default
   Allowed values
   Recommended values
DESCRIPTION

       limits the maximum number of bytes of control data that can be inserted by in the control portion of any streams message on the system.	If
       the tunable is set to zero, there is no limit on how many bytes can be placed in the control segment of the message.

       returns if the buffer being sent is larger than the current value of

   Who Is Expected to Change This Tunable?
       Any customer.

   Restrictions on Changing
       Changes to this tunable take effect at next reboot.

   When Should the Value of This Tunable Be Raised?
       The tunable should be increased by any customer if the customer's STREAMS module/driver(s) require more bytes in the control portion of any
       streams message than the current value.

   What Are the Side Effects of Raising the Value of This Tunable?
       The kernel will use more memory.  During low memory situations, it may bring down system performance due to frequent swapping.

   When Should the Value of This Tunable Be Lowered?
       The tunable could be lowered by any customer if the customer's STREAMS module/driver(s) do not require a longer message size in the control
       portion than the current value.

   What Are the Side Effects of Lowering the Value of This Tunable?
       Possible improper functioning in any of the STREAMS module/driver(s).  Possible performance degradation, particularly in networking.

   What Other Tunable Should Be Changed at the Same Time as This One?
       None.

WARNINGS

       All HP-UX kernel tunable parameters are release specific.  This parameter may be removed or have its meaning changed in future releases	of
       HP-UX.

       Installation  of  optional  kernel  software, from HP or other vendors, may cause changes to tunable parameter values.  After installation,
       some tunable parameters may no longer be at the default or recommended values.  For information about the effects of installation  on  tun-
       able  values,  consult  the documentation for the kernel software being installed.  For information about optional kernel software that was
       factory installed on your system, see at

AUTHOR

       was developed by HP.

							     Tunable Kernel Parameters						       STRCTLSZ(5)