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Full Discussion: Prize of being an Admin
The Lounge War Stories Prize of being an Admin Post 302602339 by spynappels on Monday 27th of February 2012 05:19:46 AM
Old 02-27-2012
I've been in similar situations, and it is often very difficult to push back to the customers (end-users) that while you can RCA the problem, you are not authorized to fix it.

A lot of my time now is spent proving negatives where an issue is raised to us and we need to check if it is our problem. If it is not, we often have to provide documentary evidence that it is not us and point the customer to who they need to contact to escalate the issue.

I think the single most important help for me is the fact that my line manager will back us engineers up completely if we have taken an issue as far as we can, and he fields the heat from the customer in that case.

It is difficult not doing something you know will work to fix an issue, but I've learned to be careful to not do anything without cast-iron authorization from the correct person(s), simply as a self-preservation measure.
 

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FILTER_MYSQLBINLOG(1p)					User Contributed Perl Documentation				    FILTER_MYSQLBINLOG(1p)

NAME
filter_mysqlbinlog - Trimming ROLLBACK statements and equivalent BINLOG events added by mysqlbinlog. This script is now obsolete. SYNOPSIS
mysqlbinlog binary_or_relay_log_file | filter_mysqlbinlog Note that this script is now obsolete and not used by MHA by default. DESCRIPTION
mysqlbinlog command provided by Oracle implicitly adds ROLLBACK statements and equivalent BINLOG events. But this causes problems when recovering slave servers. To recover slaves, MHA might need to apply the following binlog events. 1) Relay log events from Relay_Log_Pos to the end of the relay log file 2) Differential relay log events from the latest slave 3) Differential binary log events from the dead master mysqlbinlog command needs to be executed on these files separately. If a transaction does not end by 1) or 2), implicit ROLLBACK event rolls back the transaction, which will result in inconsistency. filter_mysqlbinlog is a tool to fix this issue. Note that ROLLBACK statements themselves are added in usual situations. For example, when you execute 1. BEGIN; 2. Updating transactional tables 3. Updating non-transactional tables 4. ROLLBACK, a ROLLBACK statement is written to the binary log to rollback transactional queries. This is normal situation so filter_mysqlbinlog must not remove all ROLLBACK events. Note that this script is now obsolete and not used by MHA by default. perl v5.14.2 2012-01-08 FILTER_MYSQLBINLOG(1p)
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