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Full Discussion: Prize of being an Admin
The Lounge War Stories Prize of being an Admin Post 302602339 by spynappels on Monday 27th of February 2012 05:19:46 AM
Old 02-27-2012
I've been in similar situations, and it is often very difficult to push back to the customers (end-users) that while you can RCA the problem, you are not authorized to fix it.

A lot of my time now is spent proving negatives where an issue is raised to us and we need to check if it is our problem. If it is not, we often have to provide documentary evidence that it is not us and point the customer to who they need to contact to escalate the issue.

I think the single most important help for me is the fact that my line manager will back us engineers up completely if we have taken an issue as far as we can, and he fields the heat from the customer in that case.

It is difficult not doing something you know will work to fix an issue, but I've learned to be careful to not do anything without cast-iron authorization from the correct person(s), simply as a self-preservation measure.
 

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Net::GitHub::V3(3pm)					User Contributed Perl Documentation				      Net::GitHub::V3(3pm)

NAME
Net::GitHub::V3 - Github API v3 SYNOPSIS
Prefer: use Net::GitHub; my $gh = Net::GitHub->new( version => 3, login => 'fayland', pass => 'mypass', # or # access_token => $oauth_token ); Or: use Net::GitHub::V3; my $gh = Net::GitHub::V3->new( login => 'fayland', pass => 'mypass', # or # access_token => $oauth_token ); DESCRIPTION
<http://develop.github.com/> ATTRIBUTES Authentication There are two ways to authenticate through GitHub API v3: login/pass my $gh = Net::GitHub::V3->new( login => $ENV{GITHUB_USER}, pass => $ENV{GITHUB_PASS} ); access_token my $gh = Net::GitHub->new( access_token => $ENV{GITHUB_ACCESS_TOKEN} ); raw_response my $gh = Net::GitHub->new( # login/pass or access_token raw_response => 1 ); return raw HTTP::Response object raw_string my $gh = Net::GitHub->new( # login/pass or access_token raw_string => 1 ); return HTTP::Response response content as string api_throttle my $gh = Net::GitHub->new( # login/pass or access_token api_throttle => 0 ); To disable call rate limiting (e.g. if your account is whitelisted), set api_throttle to 0. RaiseError By default, error responses are propagated to the user as they are received from the API. By switching RaiseError on you can make the be turned into exceptions instead, so that you don't have to check for error response after every call. next_url, last_url, prev_url, first_url Any methods which return multiple results may be paginated. After performing a query you should check to see if there are more results. These attributes will be reset for each query. The predicates to check these attributes are "has_next_page", "has_last_page", "has_prev_page" and "has_first_page". See Github's documentation: <http://developer.github.com/v3/#pagination> The "per_page" parameter mentioned in their docs is NOT supported by this module. my @issues = $gh->issue->repos_issues; while ($gh->issue->has_next_page) { push @issues, $gh->issue->query($gh->issue->next_url); ## OR ## push @issues, $gh->issue->next_page); } METHODS query($method, $url, $data) my $data = $gh->query('/user'); $gh->query('PATCH', '/user', $data); $gh->query('DELETE', '/user/emails', [ 'myemail@somewhere.com' ]); query API directly next_page When the results have been paginated, "next_page" is sugar for the common case of iterating through all the pages in order. It simply calls "query" with the "next_url". set_default_user_repo $gh->set_default_user_repo('fayland', 'perl-net-github'); # take effects for all $gh-> $gh->repos->set_default_user_repo('fayland', 'perl-net-github'); # take effects on $gh->repos To ease the keyboard, we provided two ways to call any method which starts with :user/:repo 1. SET user/repos before call methods below $gh->set_default_user_repo('fayland', 'perl-net-github'); my @contributors = $gh->repos->contributors; 2. If it is just for once, we can pass :user, :repo before any arguments my @contributors = $repos->contributors($user, $repo); MODULES user my $user = $gh->user->show('nothingmuch'); $gh->user->update( bio => 'Just Another Perl Programmer' ); Net::GitHub::V3::Users repos my @repos = $gh->repos->list; my $rp = $gh->repos->create( { "name" => "Hello-World", "description" => "This is your first repo", "homepage" => "https://github.com" } ); Net::GitHub::V3::Repos issue my @issues = $gh->issue->issues(); my $issue = $gh->issue->issue($issue_id); Net::GitHub::V3::Issues pull_request my @pulls = $gh->pull_request->pulls(); Net::GitHub::V3::PullRequests org my @orgs = $gh->org->orgs; Net::GitHub::V3::Orgs git_data Net::GitHub::V3::GitData gist Net::GitHub::V3::Gists oauth Net::GitHub::V3::OAuth event Net::GitHub::V3::Events SEE ALSO
Any::Moose, Pithub AUTHOR &; COPYRIGHT & LICENSE Refer Net::GitHub perl v5.14.2 2012-05-03 Net::GitHub::V3(3pm)
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