Prize of being an Admin Post: 302602339

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The Lounge War Stories Prize of being an Admin Post 302602339 by spynappels on Monday 27th of February 2012 05:19:46 AM

02-27-2012

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I've been in similar situations, and it is often very difficult to push back to the customers (end-users) that while you can RCA the problem, you are not authorized to fix it.

A lot of my time now is spent proving negatives where an issue is raised to us and we need to check if it is our problem. If it is not, we often have to provide documentary evidence that it is not us and point the customer to who they need to contact to escalate the issue.

I think the single most important help for me is the fact that my line manager will back us engineers up completely if we have taken an issue as far as we can, and he fields the heat from the customer in that case.

It is difficult not doing something you know will work to fix an issue, but I've learned to be careful to not do anything without cast-iron authorization from the correct person(s), simply as a self-preservation measure.

spynappels

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mojomojo::controller::admin

MojoMojo::Controller::Admin(3pm)			User Contributed Perl Documentation			  MojoMojo::Controller::Admin(3pm)

NAME

       MojoMojo::Controller::Admin - Site Administration

DESCRIPTION

       Action to handle management of MojoMojo. Click the admin link at the bottom of the page while logged in as admin to access these functions.

METHODS

   auto
       Access control. Only administrators should access functions in this controller.

   settings ( /.admin )
       Show settings screen.

   user ( .admin/user )
       User listing with pager, for enabling/disabling users.

   role ( .admin/role )
       Role listing, creation and assignment.

   create_role ( .admin/create_role )
       Role creation page.

   edit_role ( .admin/role/ )
       Role edit page.

   handle_role_form
       Handle role form processing.  Returns true when a submitted form was actually processed.

   update_user ( *private*)
       Update user based on user listing.

   precompile_pages
       Make a formatted version of content body and store it in content.precompiled.  This makes MojoMojo go zing, when loading content for page
       requests.

       Depending on the number of pages, and versions of them, this could take some minutes.  For 2000 page versions on a 2.4 GHz desktop this
       script took about 3 minutes to run.

   delete
       Delete a page and its descendants.  This is in MojoMojo::Controller::Admin because we are restricting page deletion to admins only for the
       time being.

       TODO: this method should reside in the Model, not in a Controller (issue #87).

AUTHOR

       Marcus Ramberg <mramberg@cpan.org>

LICENSE

       This library is free software. You can redistribute it and/or modify it under the same terms as Perl itself.

perl v5.14.2							    2011-09-02					  MojoMojo::Controller::Admin(3pm)