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Full Discussion: Prize of being an Admin
The Lounge War Stories Prize of being an Admin Post 302596560 by admin_xor on Tuesday 7th of February 2012 06:51:27 PM
Old 02-07-2012
Prize of being an Admin

Was wondering if anyone has come across any situation where you do your best to help users and in return you get a nice escalation from top level management!

Here's my story:

One fine morning, I was sitting idle, doing next to nothing, I got an alert from helpdesk people about a problem with an application running on a high-priority AIX LPAR (sorry for not being specific as I am not allowed to disclose the details). This application is actually used heavily by the bio-tech research fellows. The application was crashing frequently. Upon checking in-depth, I found there's nothing wrong from the OS stand point. I also found the problem was caused by one rouge wrapper script. But as a server admin, I had nothing to do with that officially. In the mean time, I had to speak to the manager of the research team and had to try my best to make her understand where the actual problem was. I assured her that I would contact the responsible application admin team.

Followed by that, I tried contacting that application admin team (which is a different IT services vendor than my company). I did not get any solid reply from them nor any definite timeline when they would be able to look into the problem.

I ended my shift. Still no reply from the application team. I came home. Gave it a lot of thought whether I should modify the script by myself. I accessed the server from home, spent a sleepless night understanding how everything of that application was wired.

Next morning, I went to office, saw my E-mail inbox hoping that the app team might have responded. But no! So I went ahead, made the changes that I thought should have been done. restarted the application service. Monitored the application for a couple of hours and called up the manager of the research team. She was furious. I politely told what I had done so far and asked her to check if things were fine. And yes, things were fine. But that lady was quite upset about our service.

After 6 hours, I saw an E-mail from our top level Service Delivery Manager demanding an answer as to why it took so long for me to fix the issue. Upon checking I found the research team manager had sent a "beautiful" E-mail to the top level manager saying how worthless people in IT were.

After two days, my supervisor showed up after his vacation. After knowing my deed, all he had to ask was "Why the hell did you even think of taking such bold step? What if something wrong had happened?". Being one of the junior members in the team, I kept quiet. All I tried to do was to help the research folks out and let them continue their work as soon as possible. But I got the prize of doing that. Smilie
 

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WWW::Facebook::API::Admin(3pm)				User Contributed Perl Documentation			    WWW::Facebook::API::Admin(3pm)

NAME
WWW::Facebook::API::Admin - Facebook Admin SYNOPSIS
use WWW::Facebook::API; DESCRIPTION
Methods for accessing Admin functions with WWW::Facebook::API SUBROUTINES
/METHODS base Returns the WWW::Facebook::API base object. new Constructor. get_allocation( %params ) The Admin.getAllocation method of the Facebook API. $allocation = $client->Admin->get_allocation( integration_point_name => 'notifications_per_day', ); get_metrics( %params ) The Admin.getMetrics method of the Facebook API. $result = $client->Admin->get_metrics( start_time => 1222285298, end_time => 1222300000, period => 86400, metrics => '["active_users", "canvas_page_views"]' ); get_app_properties( %params ) The Admin.getAppProperties method of the Facebook API. $properties = $client->Admin->get_app_properties( properties => '["application_name","callback_url"]' ); set_app_properties( %params ) The Admin.setAppProperties method of the Facebook API. $result = $client->Admin->set_app_properties( properties => encode_json { application_name => 'testapp', callback_url => 'http://example.com/testapp/' } ); get_restriction_info( %params ) The Admin.getRestrictionInfo method of the Facebook API. $result = $client->Admin->get_restriction_info(); set_restriction_info( %params ) The Admin.setRestrictionInfo method of the Facebook API. $result = $client->Admin->set_restriction_info( encode_json { age => '21+', location => 'us' } ); ban_users( %params ) The Admin.banUsers method of the Facebook API. $result = $client->Admin->ban_users( uids => [@uids] ); ==item unban_users( %params ) The Admin.unbanUsers method of the Facebook API. $result = $client->Admin->unban_users( uids => [@uids] ); get_banned_users( %params ) The Admin.getBannedUsers method of the Facebook API. $result = $client->Admin->getBannedUsers(); DIAGNOSTICS
None. CONFIGURATION AND ENVIRONMENT
WWW::Facebook::API::Admin requires no configuration files or environment variables. DEPENDENCIES
See WWW::Facebook::API INCOMPATIBILITIES
None reported. BUGS AND LIMITATIONS
No bugs have been reported. Please report any bugs or feature requests to "bug-www-facebook-api@rt.cpan.org", or through the web interface at <http://rt.cpan.org>. AUTHORS
David Romano "<unobe@cpan.org>" Thomas Burke "<tburke@cpan.org>" LICENSE AND COPYRIGHT
Copyright (c) 2008-2010, David Romano "<unobe@cpan.org>". All rights reserved. This module is free software; you can redistribute it and/or modify it under the same terms as Perl itself. See perlartistic. DISCLAIMER OF WARRANTY
BECAUSE THIS SOFTWARE IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE SOFTWARE, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE SOFTWARE "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. SHOULD THE SOFTWARE PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE SOFTWARE AS PERMITTED BY THE ABOVE LICENSE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE SOFTWARE TO OPERATE WITH ANY OTHER SOFTWARE), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. perl v5.10.1 2010-03-13 WWW::Facebook::API::Admin(3pm)
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