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Operating Systems Solaris Keys on Keyboard stop working Post 302423978 by areichart on Monday 24th of May 2010 12:27:53 AM
Old 05-24-2010
Keys on Keyboard stop working

Hello,

I hope I put this in the right forum...

I searched for similar threads, but I couldn't find any that seem to deal with the problem I am having.

My workplace is using (among other Solaris-machines) Dell Dimension T3500 as workstations (running Solaris 10 X86 10/09 u8, Kernel-ID=Generic_141445-09). Since our users like the extra Sun-keys (Cut, Paste, Front, etc.), we are using regular Sun USB-keyboards (Type 7, Sun P/N 320-1366-01).

Now for the problem: The users are complaining about sporadically losing keys, i.e. the "Backspace"-key would suddenly stop working, but other keys would continue to work. It is never the same key, and it seems (to me, at least) that non-alphanumeric keys (like Tab, Backspace, Caps Lock and so on) are affected far more often than alphanumeric keys, but I cannot really quantify that. The only way to "fix" the issue that we could find (other than rebooting the entire workstation) is to unplug the keyboard, wait 5-10 seconds and then plug it back in - that would usually do the trick.

We already did some troubleshooting on the issue and here are the results:

Assumption 1: The problem lies in the fact that we use Sun-keyboards connected to Dell computers.
Answer: The issue first appeared when we were still using the original Dell keyboards.

Assumption 2: The problem lies in the fact that (due to the physical layout of the workstations) we have to use 5 metre USB-extension cables between the computer and the keyboards.
Answer: The problem first appeared when we had the keyboard plugged directly into the workstation.

I did a search for this problem, but could not find any hints to fix the issue. I did follow the advice on a USB-related sunsolve-page and double-checked all the patches listed there, but the corresponding patches running on our workstations seem to be the latest ones available.

Any suggestions as to where I can look or how I might be able to diagnose/fix the problem?

Thanks in advance!
 

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usbkbm(7M)																usbkbm(7M)

NAME
usbkbm - keyboard STREAMS module for Sun USB Keyboard SYNOPSIS
open("/dev/kbd", O_RDWR) The usbkbm STREAMS module processes byte streams generated by a keyboard attached to a USB port. USB keyboard is a member of Human Interface Device (HID) Class, and usbkbm only supports the keyboard protocol defined in the specification. Definitions for altering key- board translation and reading events from the keyboard are in <sys/kbio.h> and <sys/kbd.h>. The usbkbm STREAMS module adheres to the interfaces exported by kb(7M). Refer to the DESCRIPTION section of kb(7M) for a discussion of the keyboard translation modes and the IOCTL section for the supported ioctl(2) requests. USB Keyboard usbkbm returns different values for the following ioctls than kb(7M): KIOCTYPE This ioctl() returns a new keyboard type defined for the USB keyboard. All types are listed below: KB_SUN3 Sun Type 3 keyboard KB_SUN4 Sun Type 4 keyboard KB_ASCII ASCII terminal masquerading as keyboard KB_PC Type 101 PC keyboard KB_USB USB keyboard The USB keyboard type is KB_USB; usbkbm will return KB_USB in response to the KIOCTYPE ioctl. KIOCLAYOUT The argument is a pointer to an int. The layout code specified by the bCountryCode value returned in the HID descriptor is returned in the int pointed to by the argument. The countrycodes are defined in 6.2.1 of the HID 1.0 specifications. KIOCCMD KBD_CMD_CLICK/KBD_CMD_NOCLICK The kb(7M) indicates that inappropriate commands for particular keyboards are ignored. Because clicking is not supported on the USB keyboard, usbkbm ignores this command KBD_CMD_SETLED Set keyboard LEDs. Same as kb(7M). KBD_CMD_GETLAYOUT The country codes defined in 6.2.1 of the HID 1.0 specification are returned. KBD_CMD_BELL/KBD_CMD_NOBELL This command is supported although the USB keyboard does not have a buzzer. The request for the bell is rerouted. KBD_CMD_RESET There is no notion of resetting the keyboard as there is for the type4 keyboard. usbkbm ignores this command and does not return an error. FILES
/kernel/strmod/usbkbm 32-bit ELF kernel STREAMS module ( platform only) /kernel/strmod/sparcv9/usbkbm SPARC 64-bit ELF kernel STREAMS module See attributes(5) for a description of the following attributes: +-----------------------------+-----------------------------+ | ATTRIBUTE TYPE | ATTRIBUTE VALUE | +-----------------------------+-----------------------------+ |Architecture |PCI-based systems | +-----------------------------+-----------------------------+ |Availability |SUNWusb | +-----------------------------+-----------------------------+ dumpkeys(1), kbd(1), loadkeys(1), ioctl(2), keytables(4), attributes(5), hid(7D), usba(7D), virtualkm(7D), kb(7M) STREAMS Programming Guide System Administration Guide: Basic Administration http://www.sun.com/io DIAGN0STICS None 27 June 2005 usbkbm(7M)
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