For that reason there traditionally were administrators - system, network, database etc admins. They control everything and give the users what they want, what they are familiar with. Other side - it is not only about people, it is also about data. An organization needs to keep its data for (very) long time. Not only to keep all the data, but also be able to work with it at any moment. That means that they also need to keep their software, which means they need to keep hardware the software was designed for. All the changes like WWW instead of Gopher/WAIS/etc and Windows 7 instead of Windows 95 go against that. Generally, if my old Windows 95 (or even DOS!) works perfectly with what i have, why do i have to change from it to Windows 7? Why do i have to change just anything? It's not in my interest. However, software producers seem not to care about their customers' interests really lot, not only because of all the unneeded changes but especially when reading that some programs do things they should never do, like collecting users' data and transferring it outside (Word, Outlook, _Internet Explorer_, etc). Web and Windows etc might be progressive in some areas, but they have to respect what i think and what i need and what i want as user, operator, customer; in the fact, the model of economy itself tells that the customer decides about everything, as far as i know. The customer is the King, the customer is always right, "Pa-ba-a-am! The Customer is here!". However, like Ric - or what was his name? - in "Falling Down" said, "It is not our policy" - or something like this, seems to be so.