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Full Discussion: Phone support
Operating Systems AIX Phone support Post 302215844 by Dave Miller on Thursday 17th of July 2008 09:30:31 AM
Old 07-17-2008
Your problem might be more mission-critical tha the problem I had a few months ago, but here goes...

I had a printer problem and no contract. So I swapped the printer.

Then I contacted my regular salesperson at CWD.com and purchased an IBM service contract thru them. The paperwork took about a week, but when it was done, the printer, along with the pre-existing condition, were covered.

I then called IBM, entered the service call, and had an IBM tech onsite the next day.



Bottom line: It may be possible to get the system covered.
 

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printmgr(1M)						  System Administration Commands					      printmgr(1M)

NAME
printmgr - Solaris Print Manager is a graphical user interface for managing printers in a network SYNOPSIS
/usr/sadm/admin/bin/printmgr DESCRIPTION
Solaris Print Manager is a Java-based graphical user interface that enables you to manage local and remote printer access. This tool can be used in the following name service environments: LDAP, NIS, NIS+, and files. You must be logged in as superuser to use this tool. Using Solaris Printer Manager is the preferred method for managing printer access because Solaris Print Manager centralizes printer infor- mation when it is used in a name service environment. Adding printer information to a name service makes access to printers available to all systems on the network and generally makes printer administration easier because all the information about printers is centralized. Solaris Print Manager may be run on a remote system with the display sent to the local system. See the System Administration Guide: Advanced Administration for instructions on setting the DISPLAY environment variable. Using Solaris Print Manager to perform printer-related tasks automatically updates the appropriate printer databases. Solaris Print Manager also includes a command-line console that displays the lp command line for the add, modify, and delete printer operations. Errors and warn- ings may also be displayed when Printer Manager operations are performed. Help is available by clicking the <Help> button. USAGE
Solaris Print Manager enables you to do the following tasks: Select a Name Service Select a name service for retrieving or changing printer information. Add Access to a Printer Add printer access on a printer client using Solaris Print Manager. Add an Attached Printer After physically attaching the printer to a system, use Solaris Print Manager to install a local printer and make it available for printing. Add a Network Printer After physically attaching the printer to a system, use Solaris Print Manager to install a local printer and make it available for printing. Modify Printer Properties After adding access to a printer or adding an attached or network printer, you can modify certain printer attributes. Delete a Printer Delete access to a printer from the print client or delete a printer from the print server or from the name service environment. ATTRIBUTES
See attributes(5) for descriptions of the following attributes: +-----------------------------+-----------------------------+ | ATTRIBUTE TYPE | ATTRIBUTE VALUE | +-----------------------------+-----------------------------+ |Availability |SUNWppm | +-----------------------------+-----------------------------+ SEE ALSO
ldap(1), lpget(1M), lpset(1M), attributes(5) System Administration Guide: Advanced Administration for information on LDAP server replication. Although users can use the LDAP command line utilities ldapadd(1) and ldapmodify(1)to update printer entries in the directory, the pre- ferred method is to use lpset. Otherwise, if the lpadd and lpmodify utilities are used, the administrator must ensure that the printer-name attribute value is unique within the ou=printers container on the LDAP server. If the value is not unique, the result of modifications done using lpset or the Solaris Print Manager, printmgr(1M) may be unpredictable. SunOS 5.10 23 May 2003 printmgr(1M)
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