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Error in adding print queue

 
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# 1  
Old 02-04-2013
Error in adding print queue
Hi Everyone,
I am trying to add a print queue using HPPI. After selecting the option to add a new printer, I get the following message:

Code:
ERROR: Printer configuration error
Could not find the printer configuration file
Please verify software installation

Can someone please assist me with this issue?

Regards,
Scarlet
Last edited by Scott; 02-04-2013 at 03:57 PM.. Reason: Please verify code tags usage
# 2  
Old 02-04-2013
Quote:
Originally Posted by Scarlet
Hi Everyone,
I am trying to add a print queue using HPPI.
The error message looks like something went awry when the driver software was installed. To really help you it would be necessary to know more details: your OS, the model of your printer (HP i suppose? Unfortunately they offer more than one model), how the printer is connected to the computer (network/HP JetDirect card? Serial line? Parallel/Centronics connector?), etc..

I hope this helps.

bakunin
 
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