If there is, Linux couldn't tell you. How's it supposed to tell you what's wrong with a disk it can't see? Someone needs to do some basic hardware troubleshooting on this system. We don't even...
Have you managed to ask the service technicians what the capacity of the disk was and where it came from? That would help a LOT. Right now all we're doing is guessing.
It should show up no matter what. It might have a corrupt partition table or no partition table or a pre-existing partition table but it should at the very least show up and tell you what the disk's...