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# 1  
Bug Questions for User Survey

Hello,

I'm a sysadmin in training and need to create/gather a survey from all the users about the servers that they use, problems, challenges etc.

Main purpose of the survey is to identify areas & room for improvement on the existing UNIX environment.

I have in mind these questions below:-

Appreciate if anybody else care to add or comment please?

1. Which server(s) do you use daily?

2. Which server(s) is critical for your daily work?

3. Are there any server(s) you are experiencing problems with?

4. What are the problems with the servers that are impacting you?

5. How many applications usually do you use in the server(s)? Please write the server name & applications related to it

6. When do you feel server downtime is most suitable for you so that it doesn't interfere with your work?

7. Do you have any particular service/application that you might need in the future?

8. What applications or tools/software that might be useful/helpful for your work?

9. What do you think of the current directory structure of the server that you worked with?

10. How do you feel about the UNIX administration of these servers? ( Bad | Poor | Ok | Good | Excellent )

11. What, if anything, do you feel can be done to improve the functioning of local UNIX administration?


Anything else???

Thanks in advance,
# 2  
My two cents.

Most users feel that response time to a problem is very important. You need to work that concept in somewhere.

We use the heat system and send out a reponse/questionnaire kind of thing after each heat ticket is closed. Most postive comments relate to how fast it got fixed, most complaints are about how slowly it got fixed.
# 3  
1. Don't be surprised to discover that a large portion of your users may have no idea what the server name is - this is generally true when the user community accesses a server indirectly, via an application. If your environment uses JDE for instance, the user community might not know which oracle host or which Solaris box provides "Production".

2. Ask how they feel about visibility or accessibility of the support staff. In larger organizations, you'll discover that the end-user community wouldn't know who their support folks were if they were standing in the same room.
# 4  
Quote:
Originally Posted by jim mcnamara
My two cents.

Most users feel that response time to a problem is very important. You need to work that concept in somewhere.

We use the heat system and send out a reponse/questionnaire kind of thing after each heat ticket is closed. Most postive comments relate to how fast it got fixed, most complaints are about how slowly it got fixed.
I agree about the response time and thanks for the heat system idea! what questions gets asked afterwards? Smilie
# 5  
Quote:
Originally Posted by avronius
1. Don't be surprised to discover that a large portion of your users may have no idea what the server name is - this is generally true when the user community accesses a server indirectly, via an application. If your environment uses JDE for instance, the user community might not know which oracle host or which Solaris box provides "Production".

2. Ask how they feel about visibility or accessibility of the support staff. In larger organizations, you'll discover that the end-user community wouldn't know who their support folks were if they were standing in the same room.
Yups, both very good point Smilie thanks!
# 6  
Questions: how did you rate our service - they select from Great to Really poor
We also have a comments block. The heat ticket also correlation good/bad service with particular areas of the support staff - like desktop services, network etc.
# 7  
Quote:
Originally Posted by jim mcnamara
Questions: how did you rate our service - they select from Great to Really poor
We also have a comments block. The heat ticket also correlation good/bad service with particular areas of the support staff - like desktop services, network etc.
Thanks Jim! I'll look into adding a couple more like you mentioned
 

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