We use a ticket system for our IT queries called OTRS. Emails sent to
that system are placed in ticket queues. OTRS reads X- headers in emails
as described here:
We would like to be able to configure cron-apt to place certain X- headers
in the notification emails it sends. It will then send the email to the
OTRS system which will read those X- headers and act accordingly, eg
directly placing the ticket in a particular queue or whatever.
I am new to scripting so still finding my feet.
So far I have edited:
/usr/share/cron-apt/functions
Code:
mail -a "$XHEADER" "$MAILTO" < "$MAIL"
mail -s "$SUBJECT" "$MAILTO" < "$MAIL"
/etc/cron-apt/config
Code:
XHEADER="X-OTRS-Queue: Updates"
When the email is sent the X-header seems to replace the Subject header, I'm assuming this is to do with mail. Can I merge those two commands together? or am I totally wrong?
Sorry if I'm a bit vague just not sure what to be asking really!
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Hello friends,
i run two scripts manually & they work.
i run them in cron & they don work.
how to match the two env's
1.command line env
2.cron env
i would like cron to use command line env.
Thanks & Regards
Abhijeet (1 Reply)
