Need to end Backup Process SCO Openserver 5

 
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# 1  
Old 02-12-2018
Need to end Backup Process SCO Openserver 5

I was attempting to run a backup at our business last Friday evening when I apparently locked up our whole mainframe. Rather than observing the current time and adding a minute or two to that for the backup start time (like I typically would), I accidentally entered the actual current time to the minute. For some reason that seemed to be a problem as the screen just hung there for quite a while. I 'killed' that login and pulled the tape out. Now when I try to log back in it says 'Backup starting' 'You must wait until process has terminated'. I figure there has to be some way to end this process so we can get back to business but I have no idea how. I'm very much a novice as far as this OS is concerned. I also had to replace the backup tape drive in the server recently and I'm seeing a lot of the message 'portmapper is not responding'. I'm actually considering disconnecting the tape drive from the server since I have no idea what to try on the software end of things. Any advice would be greatly appreciated!
# 2  
Old 02-12-2018
Hello hometrics,

How do you start the backup?

If it is a shell script, what output do you get from running the appropriate shell with the trace flag set to call it is, e.g. if it's ksh you could try ksh -x /my/backup/script and see if it is looking at a lock file or some sort of a marker to stop you trying to run two together.


Can you share the code? (wrapped in CODE tags)

What OS, shell and 3rd party software (if there is any) are you using?

I'm sure we can help you out of this, but we need more details to work it out.


kind regards,
Robin
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# 3  
Old 02-12-2018
You probably need to look at the running processes on the system using:

Code:
# ps -eaf

and see if you can spot the backup process. One of the columns will be 'PID' which gives the process identifier.

If you can identify it then you can ask it politely to stop:

Code:
# kill -15 <PID>

and if it won't then nuke it with:

Code:
# kill -9 <PID>

If you need to post the 'ps' listing here.
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# 4  
Old 02-12-2018
Ending backup process

Thank you both very much for your replies. I'll answer your questions to the best of my abilities despite my ignorance to this system.

Re: rbatte1, the OS is SCO OpenServer Release 5 and we are running FASPAC software (apparently a very popular program for wholesalers in the nuts and bolts industry). I don't start the backups with a shell script. Typically, when I can log in successfully and I'm in my FASPAC program, I can just go to 'Utilities' and then 'Backups' from the main menu. If there is any shell or command prompt on here I am unaware of how to access it. I just figured there had to be something I could do to end the process outside of the FASPAC software as I can't get that far anymore.

Re: hicksd8, your reply has me feeling encouraged. Unfortunately, I'm not even sure where I would enter this text.

It might not help much but I'll attach a shot of what I currently have on my screen. It does mention the command prompt but this is something I've never really had to use. Thanks for any continued support here. I really do appreciate your time.
Need to end Backup Process SCO Openserver 5-img_9572jpg
# 5  
Old 02-12-2018
Do you have the 'root' password for this box?

If you enter ALT-F2 (also try ALT-2) do you get a login prompt if you press return a couple of times?
# 6  
Old 02-12-2018
Are you able to get to the command line. e.g by interrupting the menu (e.g. <Ctrl>C) , or by logging in as a different user? Is your sysadmin able to jump in?
# 7  
Old 02-12-2018
Have you done a successful backup since you changed the tape drive? It may be that the new drive is not set to the same SCSI address as the old one.
You should be able to press <alt><F3> through <alt><f12> to get a new login session.
<alt><f2> will normally switch you to a graphical session that will require <ctrl><alt><f1> to exit from.
Without knowing the script that the backup option on the menu starts, it is difficult to say why it has hung.
Since it is highly unlikely that any programs other than the backup are running it is probably safe to switch to another session and restart the system as root with
Code:
init 6

You should be able to confirm that the tape drive is correctly configured using:
Code:
tape status

The default scsi address for the tape is 2.
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