Too many hops error in sendmail


 
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# 1  
Old 07-03-2009
Too many hops error in sendmail

I am running SCO openserver 6 with sendmail as my mta I have a customer that sends me mail and occasionally some of them get bounced by my machine with a too many hops error. the header shows that it hops around their servers several times before getting to me and I know this is something that they should fix. but they will not and are telling me I need to fix it. they are a large customer and we do not want to lose them over something so trivial. the question is what can I do on my side to assure that I don't bounce there mails for too many hops?
# 2  
Old 07-04-2009
update confMAX_HOP in the m4 file and rebuild the configuration or set MaxHopCount to the require larger value in the sendmail configuration file.
# 3  
Old 07-13-2009
Hi and Thanks for the suggestion, I have tried this unfortunately the number of bounces these mails make varies greatly. I was looking for a way to exclude this server from doing the hops count.
# 4  
Old 07-14-2009
the hop count stops email from hopping around forever...

it depends on who is sending you mail but a hop limit of 20 is a good starting number.

set it to 30, this should let in 99% of valid mail but still stop a mail from hopping around forever.
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