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Solaris

Levels of support

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Operating Systems Solaris Levels of support
# 1  
Old 10-16-2010
Levels of support
Hello,

I have a simple question because I can not find the information at oracle.com
I want to buy support for OS Solaris and Servers hardware.
I need information what are the levels of support and how much they cost?

I need a help.

Have a nice day
# 2  
Old 10-16-2010
You usually cannot get support contracts without human intervention on the vendor's part. It is not like buying a book from Amazon.

Find a local Solaris reseller or the place where you bought the box. Request a quote from them. They are going to need exact machine details, are you still on warranty, and so on.
There used to be bronze, silver, & gold levels of support from Sun.

We just bought several m4000's. Those support levels are no longer available. Our reseller said there is now just one single level of support - they claim Oracle changed the rules. Oracle owns sun now.
This User Gave Thanks to jim mcnamara For This Post:
bieszczaders
# 3  
Old 10-16-2010
Oracle Premier Support | Server and Storage Support | Oracle

or for short:
Quote:
Please contact your Oracle Sun Service Sales Representative. If you do not have a Service Sales Representative, please submit the following information to
Solaris-Subscriptions_ww@oracle.com:

Your Name:

E-Mail Address:

Phone Number:

(Include Country Code)


Company Name:

Address:

City:

Country:

Please indicate in your message what services you would like to purchase (For example: Oracle Premier Support for Operating Systems).
This User Gave Thanks to DukeNuke2 For This Post:
bieszczaders
# 4  
Old 10-16-2010
Thanks for replay

I still have a question about licensing:

Solaris license is assigned to a physical machine?
Suppose I have 5 LDoms per physical server (T5140). I need to buy five licenses Solaris or one?
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