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NetBSD 6.1.5 - man page for send-pr (netbsd section 1)

SEND-PR(1)									       SEND-PR(1)

       send-pr - send problem report (PR) to a central support site

       send-pr [ site ] [ -f problem-report ] [ -t mail-address ]
	       [ -P ] [ -L ] [ --request-id ] [ -V ]

       send-pr is a tool used to submit problem reports (PRs) to a central support site.  In most
       cases the correct site will be the default.  This  argument  indicates  the  support  site
       which  is  responsible  for  the category of problem involved.  Some sites may use a local
       address as a default.  site values are defined by using the aliases(5).

       send-pr invokes an editor on a problem report template  (after  trying  to  fill  in  some
       fields  with reasonable default values).  When you exit the editor, send-pr sends the com-
       pleted form to the Problem Report Management System (GNATS) at a central support site.  At
       the  support  site, the PR is assigned a unique number and is stored in the GNATS database
       according to its category and submitter-id.  GNATS automatically replies with an  acknowl-
       edgement, citing the category and the PR number.

       To  ensure that a PR is handled promptly, it should contain your (unique) submitter-id and
       one of the available categories to identify the problem area.  (Use `send-pr -L' to see	a
       list  of  categories).	The PR should also contain a subject header, which is separate to
       the synopsis line.  NetBSD does not use unique submitter-id's - all PR's use  the  default
       value of `net' for this field.

       The  more  precise  your  problem  description and the more complete your information, the
       faster your support team can solve your problems.

       -f problem-report
	      specify a file (problem-report) which already contains a complete  problem  report.
	      send-pr  sends  the contents of the file without invoking the editor.  If the value
	      for problem-report is `-', then send-pr reads from standard input.

       -t mail-address
	      Change mail address at the support site for problem  reports.   The  default  mail-
	      address  is  the	address  used for the default site.  Use the site argument rather
	      than this option in nearly all cases.

       -P     print the form specified by the environment variable PR_FORM  on	standard  output.
	      If PR_FORM is not set, print the standard blank PR template.  No mail is sent.

       -L     print the list of available categories.  No mail is sent.

	      sends  mail  to  the default support site, or site if specified, with a request for
	      your submitter-id.  If you are not affiliated with  site,  use  a  submitter-id  of

       -V     Display the send-pr version number.

       Note: use send-pr to submit problem reports rather than mailing them directly.  Using both
       the template and send-pr itself will help ensure all necessary information will reach  the
       support site.

	      If  the  file  $GNATS_ROOT/gnats-adm/config exists then it is used to provide newer
	      configuration information.  The default value is the empty string.

	      Sets the default for the From and Reply-To fields of the problem report.	 Defaults
	      to $USER if not set.

       NAME   Sets  the default for the Originator field of the problem report.  If not set, then
	      the file $HOME/.fullname is used.  If  $HOME/.fullname  is  not  present,  then  an
	      attempt is made to query the password file for a full name.

	      The  name  of  a	file which contains the default for the Organization field of the
	      problem report.

	      If this is set, then its value is used as the file name of the  template	for  your
	      problem-report  editing  session.   You can use this to start with a partially com-
	      pleted form (for example, a form with the identification fields already completed).

	      Sets the default for the Reply-To field of the problem report.  If not set, then it
	      defaults to $LOGNAME.

       TMPDIR Specifies  the  temporary  directory  used  for  creating the problem report.  This
	      directory must exist with write permissions.  Defaults to /tmp if not specified.

	      Used to set the default site you are reporting bugs to.  Defaults to netbsd if  not

       VISUAL Specifies the editor to invoke on the template.  If not set, then the variable EDI-
	      TOR is used.  If neither VISUAL nor EDITOR are set, then vi(1) is used.

       Problem reports have to be in a particular form so that a program can easily manage  them.
       Please remember the following guidelines:

       o  describe only one problem with each problem report.

       o  For  follow-up mail, use the same subject line as the one in the automatic acknowledge-
	  ment. It consists of category, PR number and the original synopsis line.   This  allows
	  the  support site to relate several mail messages to a particular PR and to record them

       o  Please try to be as accurate as possible in the subject and/or synopsis line.

       o  The subject and the synopsis line are not  confidential.   This  is  because	open-bugs
	  lists are compiled from them.  Avoid confidential information there.

       The severity field is to indicate the severity of the problem.  The accepted values are:

	      The  product,  component or concept is completely non-operational or some essential
	      functionality is missing (e.g. kernel panic or program core dumps).  No  workaround
	      is known.

	      The  product, component or concept is not working properly or significant function-
	      ality is missing.  Problems that would otherwise be considered critical  are  rated
	      serious when a workaround is known.

	      The  product,  component	or concept is working in general, but lacks features, has
	      irritating behavior, does something wrong, or doesn't match its documentation.

       The default value is serious.

       The priority field specifies how soon the problem report submitter  requires  a	solution.
       The accepted values are:

       high   A solution is needed as soon as possible.

       medium The problem should be solved in the next release.

       low    The problem should be solved in a future release.

       The default value is medium.

       The class of a problem report can be one of the following:

       sw-bug A general software problem ( `sw' stands for software ).

	      A problem with the manual pages or other documentation.

	      A request for a change from existing behavior that is not a bug ("It's nice, but it
	      would be better if ...").

	      A support problem or question.

       The default value is sw-bug.

       See the GNU Info file send-pr.info or the document  Reporting  Problems	With  send-pr for
       detailed information on reporting problems

       Submit  small code samples with the PR.	Contact the support site for instructions on sub-
       mitting larger test cases and problematic source code.

       /tmp/p$$ copy of PR used in editing session

	      copy of empty PR form, for testing purposes

	      file for rejected PRs

	      Contains the default for the Originator field of the problem report if $NAME is not

	      Contains the default for the Organization field of the problem report if $ORGANIZA-
	      TION is not set.

	      Contains the default for the Organization field of the problem report if $ORGANIZA-
	      TION is not set and $HOME/.organization does not exist.

       An Emacs user interface for send-pr with completion of field values is part of the send-pr
       distribution (invoked with M-x send-pr).  See the file  send-pr.info  or  the  ASCII  file
       INSTALL	in the top level directory of the distribution for configuration and installation
       information.  The Emacs LISP template file is send-pr-el.in  and  is  installed	as  send-

       An  interface  to  sending  PR's  is  available	on  the NetBSD website at http://www.Net-

       See send-pr.info or INSTALL for installation instructions.

       Reporting Problems Using send-pr (also installed as the GNU Info file send-pr.info).

       Jeffrey Osier, Brendan Kehoe, Jason Merrill, Heinz G. Seidl (Cygnus Support)

       Copyright (c) 1992, 1993 Free Software Foundation, Inc.

       Permission is granted to make and distribute verbatim copies of this manual  provided  the
       copyright notice and this permission notice are preserved on all copies.

       Permission  is  granted	to copy and distribute modified versions of this manual under the
       conditions for verbatim copying, provided that the entire resulting derived work  is  dis-
       tributed under the terms of a permission notice identical to this one.

       Permission is granted to copy and distribute translations of this manual into another lan-
       guage, under the above conditions for  modified	versions,  except  that  this  permission
       notice may be included in translations approved by the Free Software Foundation instead of
       in the original English.

February 1993				       3.95				       SEND-PR(1)

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