Thanks for sharing your miseries....
This has been a real PITA.....
I have written some very stern lectures to S4Y, telling them what I think about not notifying customers about data center upgrades; and for doing this during the week and not during the weekend, etc.
Their sales teams have expressed similar frustration, as I was not the only customer in the data center to be outraged at these two unschedule, unannounced, outages within 24 hours.
What the "heck" were they thinking?
What they said was "we did not think there would be a problem, sorry"; but when I used to run data centers back in the old days, we approached upgrades as
- Anything that can go wrong will"
- Schedule for the weekends and plan well in advance and
- Notify all customers who might be effected many days in advance.
I thought this was standard practice in all data centers!