We have a 7028 p series server that has a lapsed hardware service contract, and I was attempting to create a billable tech support phone call, and IBM said that they do on site billable only. Is anybody out there aware of reputable third party support companies I might be able to contact. I have some errors in the errpt that I need to try and work through. I know this is a wierd posting, but thought I'd give it a shot.
The disk operation error and the i/o error, are what I am trying to get some detailed assistance with. I tried booting into maint. mode, but could never get around the "disk in use message." The server is in Washington state, US.
IDENTIFIER TIMESTAMP T C RESOURCE_NAME DESCRIPTION
F89FB899 0714150008 P O dumpcheck The copy directory is too small.
F89FB899 0713150008 P O dumpcheck The copy directory is too small.
21F54B38 0712190208 P H hdisk2 DISK OPERATION ERROR
F89FB899 0712150008 P O dumpcheck The copy directory is too small.
21F54B38 0712003908 P H hdisk2 DISK OPERATION ERROR
21F54B38 0712003908 P H hdisk2 DISK OPERATION ERROR
21F54B38 0712003908 P H hdisk2 DISK OPERATION ERROR
21F54B38 0712003908 P H hdisk2 DISK OPERATION ERROR
613E5F38 0712003908 P H LVDD I/O ERROR DETECTED BY LVM
Looks like the disk is going to die, if not dead already - best replace it.
The other errors about the "dump directory too small" you can check with
Code:
sysdumpdev -e
what the estimated size of a dump would be. You might want to create a new LV with an apropriate size or just increase the size of the one you have. You can see them when typing
yeah, hdisk2 is dying or dead already
try and back it up if not morrored
ebay for another - FRU Number..................09P3826
looks to be an 18GB drive
Your problem might be more mission-critical tha the problem I had a few months ago, but here goes...
I had a printer problem and no contract. So I swapped the printer.
Then I contacted my regular salesperson at CWD.com and purchased an IBM service contract thru them. The paperwork took about a week, but when it was done, the printer, along with the pre-existing condition, were covered.
I then called IBM, entered the service call, and had an IBM tech onsite the next day.
Bottom line: It may be possible to get the system covered.
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