Installed Memory 32GB but shows only 16GB


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# 1  
Installed Memory 32GB but shows only 16GB

Hello facing this problem in VIOS

installed memory shows 32GB


Installed system memory: 32 GB (32768 MB)
Configurable system memory: 16 GB (16384 MB)
Current memory available: 2.23 GB (2288 MB)
Pending memory available: 2.23 GB (2288 MB)
Reserved firmware memory: 560 MB


Memory Region Size Memory Region Size
Memory region size: 16 MB

-------------------


Code:
# lscfg -vp | egrep "Memory DIMM|Size"
      Memory DIMM:
        Size........................2048
      Memory DIMM:
        Size........................2048
      Memory DIMM:
        Size........................2048
      Memory DIMM:
        Size........................2048
      Memory DIMM:
        Size........................2048
      Memory DIMM:
        Size........................2048
      Memory DIMM:
        Size........................2048
      Memory DIMM:
        Size........................2048
      Memory DIMM:
        Size........................2048
      Memory DIMM:
        Size........................2048
      Memory DIMM:
        Size........................2048
      Memory DIMM:
        Size........................2048
      Memory DIMM:
        Size........................2048
      Memory DIMM:
        Size........................2048
      Memory DIMM:
        Size........................2048
      Memory DIMM:
        Size........................2048
#


Question: Shouldn't configurable memory also be 32GB ?

is there any command to update or sync ?

thanks
# 2  
Quote:
Originally Posted by filosophizer
Question: Shouldn't configurable memory also be 32GB ?
C'mon, you know the routine: IOS-level? Underlying hardware? Do you use a HMC? What does the profile say? And what else might be interesting to know about the system?

In one word: information! Please!

And, btw., have you considered this article?

bakunin
# 3  
thanks Bakunin

but there is no profile for the whole VIOS machine, Virtual I/O Server
although it is very similar to HMC

Please see the screen shot below

PROPERTIES

MAIN DASHBOARD
Installed Memory 32GB but shows only 16GB-viospng
Installed Memory 32GB but shows only 16GB-vios_2png

Last edited by filosophizer; 09-13-2018 at 02:53 PM..
# 4  
Quote:
Originally Posted by filosophizer
but there is no profile for the whole VIOS machine, Virtual I/O Server
although it is very similar to HMC
This is why i asked you if you use a HMC - you don't, but use IVM instead.

The IVM screen says the total system memory is 16GB. Do you have all 32GB activated? IBM usually delivers its machines configured for CuOD (customer upgrade on demand) and you can use only a part of what is physically installed until you buy a license for the rest.

Did you check the error log? Maybe some memory/memory controller is broken and was deactivated by the system. Have you checked the ASMI?

I hope this helps.

bakunin
# 5  
Checked CoD, through IBM Capacity on Demand: Activation code
It is not Configured for COD

Checking error report doesn't show any red flags

Now remaining is ASMI
i wish there was a way to enter ASMI from the IVM itself, but someone has to be at the machine connect it to the port or put it on the lan.

I will check ASMI and update.

THanks
# 6  
Quote:
Originally Posted by filosophizer
Checking error report doesn't show any red flags
I didn't mean errpt. In the IVM menu you find a point reading "Serviceable Events" or similar - look there. This is the "errpt of the hardware".

I hope this helps.

bakunin
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# 7  
[solved]

Went through ASMI in standby mode

1) clear all the logs
2) Configured the deconfigured memory modules

Power off the machine completely

Power on the machine.
This User Gave Thanks to filosophizer For This Post:
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