09-24-2015
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Join Date: Nov 2012
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When helping customers setup PowerSC the proxy has worked fine with esa being configured on the system but not used to submit anything. It is just a "proxy" connection. When setting it up I/we use the test connection through the proxy.
Remember - you are using the proxy because your system does not have direct access. ESA has the proxy configuration because the system does not have direct access. SUMA just borrows this connection path.
re: your previous support/PMR: Definitely escalate. That is not a solution.
However, the first step when working with support will be to verify you can submit something via ESA (if I recall that also requires an active support contract). Since they are talking with you - you have passed that hurdle already.
In short, if you can submit a test ticket using ESA then you can add that "as a fact", and that you expect IBM to make it work. Whether you are or not - say you are evaluating PowerSC component - TNCPM (Trusted Network Connect/Patch Management) as the PM compoment will not work unless the system can connect to SUMA for downloads. FixCentral downloads do not suffice!
Last edited by MichaelFelt; 09-24-2015 at 02:27 PM..
Reason: improved grammar.