05-07-2009
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Join Date: May 2009
Last Activity: 3 June 2009, 1:35 AM EDT
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I agree, but you are simplifiying the process. When fully implemented, and you are running a mature ITIL implementation, it is s you say an audit mechanism, asset tool (CMDB), software library (DSL), problem and incident resolution, configuration manager, capacity manager, and the list goes on.
It basically governs by process and procedure what an IT member does. It governs from senior mnagement down to the floor.
It is basically common sense. We all follow most of the inbuilt functionality of the process, without even knowing anything about ITIL, because it represents a logical and structured approach to how IT members do their jobs.
I will now get off my "high horse"
Alan