contact_date  2007-08-15 00:00:22
user_id       074631
display_name  xander
comments
vci done cust was not able recharge his account ..prob done ..told the cust his issue has been forwarded to the concerned dep
artment and it wil b resolved with in next 24 hrs ..so try recharging  account after 24 hrs..
description   C-Cust not able to do Manual Recharge 
account_no     123456789
email         abc@xyz.com

contact_date  2007-08-15 00:00:27
user_id       074612
display_name  joe
comments
VCI DONE,
Cust called and he said that he is not able to recharge his account manaully through the webiste so told the cust that i will
 forward this concern to my concerned department
Informed the customer about the taxes and and told the cust that if he do the recharge then cust will recive an auto genrated
 email
tat : 24 hours

description   C-Cust not able to do Manual Recharge 
account_no    987654321
email         abc@xyz.com

contact_date  2007-08-15 00:00:46
user_id       75129
display_name  philip
comments
vci done ....
cust unable to recharge his a/c ....getting error processing req ...tat given for 24hrs ...taxes and auto-generated mail info
rmed ....
description   C-Cust not able to do Manual Recharge 
account_no    702345698
email         abc@xyz.com

contact_date  2007-08-15 00:04:35
user_id       76547
display_name  hsingh
comments
VCI DONE...CUST NOT ABLE TO RECHARGE HIS ACCOUNT MANUALLY CONFIRMED HIM HE IS FILLING UP ALL THE BILLING ADDRESS DETAILS AND
CREDIT CARD DETAILS CORRECTLY I.E HIS CVV NO ..CREDIT CARD EXPIRY DATE AND THE MAKE OF THE CREDIT CARD. SO TLD THE CUST TO TR
Y TO RECHARGE HIS ACCOUNT AFTER  24 hrs ..TAXES also tld for recharge OVER AND ABOVE the plan value as per the BILLING ADDRES
S...and the cust will recieve a AUTOGENERATED MAIL after successful recharge of his account.

description   C-Cust not able to do Manual Recharge 
S...and the cust will recieve a AUTOGENERATED MAIL after successful recharge of his account.

description   C-Cust not able to do Manual Recharge 
account_no    612654897
email         abc@xyz.com

contact_date  2007-08-15 00:05:06
user_id       76374
display_name  shivk
comments
vci not required and askd fo rthe promo offer available and for DTT offer. so told that i will forward the feedback to the co
ncern departement for DTT offer however we have Independenmce day offer as of now and told about the conmplete offers as The
Independence Day Offer is

valid till August 31, 2007 (EST)
if recharge/register for 25, 50,

100, 200 dolars then will get

the extra talk time as per the

offer.
* Users who are eligible for the

Independence Day Offer will

receive an email from Airtel

CallHome within 4 working

days of the transaction ( for

$50,$100 & $200 signups or

recharges). To avail the offer a

reply to this email (with the

required details) must be sent

during the promo period or five

days from receiving the email

whichever is later.
* Saris will be delivered only to

the intended addressee in India

within 30 days of the receipt of

the reply mail from the

customer.
* Customer must compulsorily

choose a sari code representing

one out of six types of saris

mentioned in the email. There

is no choice of color.
* There are no delivery charges

for Sari.
** The regular minutes

calculation is based on calling

from USA to India. and told that

he can recharge any numbr of

time in offer and told about the

taxes and mail for the

confirmation of recharge... TAT:

24 hrs for the extra talk time to

be credited.
and told about the taxes and

mail for the confirmation of

recharge... TAT: 24 hrs for the

extra talk time to be credited.
description   Q-Promotional Offer
account_no    612123456
email         	abc@xyz.com

awk -F" " '{ print $2 }' xyz_report.txt | awk 'BEGIN { FS="\n" ; RS="" } { print $1","$2","$3","$4","$5","$6 }' > finalreport.csv