Unix/Linux Go Back    


War Stories Tell your work related tech stories and share experiences here. Share your successes and failures and other "war stories" in this forum.

Do you trust your users to follow your instructions?

War Stories


Closed    
 
Thread Tools Search this Thread Display Modes
    #1  
Old Unix and Linux 04-10-2015
edfair edfair is offline
Registered User
 
Join Date: May 2008
Last Activity: 21 September 2017, 9:28 AM EDT
Location: Tucker GA
Posts: 188
Thanks: 0
Thanked 20 Times in 20 Posts
Do you trust your users to follow your instructions?

This happened a long time ago and some of the details may not be exact. Customer had obsolete hardware running an obsolete SCO OS and some type of database program with data scattered around the system. There were 2-1g SCSI drives, both split in half, with the 3 filesystems automatically loading on boot.

The non boot hard drive upchucked and went out to data recovery while I replaced the hard drive, partioned it, and created the filesystems awaiting Monday morning and left with instructions to not attempt a restore of the data if it came in.

When I got there on Monday the data had been restored. You can imagine that their data was totally corrupted. Some parts were good, some parts were bad, and they had no understanding of how it happened. Restoring to a system without the attached filesystem dropped the stuff to the assumed proper place on the root drive but only those files that would fit. And as the drive filled up less and less would fit.

The person who did the restore told me that the owner of the company had told him to restore it in spite of my instructions not to.

It ended up in the court system, my side to get reimbursed for some time and parts, his counter suit for $40,000 for the work to recover his data, later reduced to $25,000 so it would stay in small claims court. The second judge to hear it suggested that we kiss and make up since it was going to cost both of us more to proceed than we would win.

I understood what had happened, had insisted on backups that would have allowed full recovery, but wasn't interested in dealing with them any more.
Sponsored Links
    #2  
Old Unix and Linux 07-21-2015
Stocko Stocko is offline
Registered User
 
Join Date: Jul 2015
Last Activity: 4 January 2016, 9:47 AM EST
Posts: 4
Thanks: 0
Thanked 0 Times in 0 Posts
Cool story bro
Sponsored Links
    #3  
Old Unix and Linux 07-21-2015
Corona688 Corona688 is offline Forum Staff  
Mead Rotor
 
Join Date: Aug 2005
Last Activity: 21 September 2017, 3:18 PM EDT
Location: Saskatchewan
Posts: 22,407
Thanks: 1,126
Thanked 4,233 Times in 3,913 Posts
Short version, no. Long version, nnnnnnnnnno. I don't trust users to follow instructions. The ability to do so is shockingly rare.
The Following User Says Thank You to Corona688 For This Useful Post:
rbatte1 (07-23-2015)
    #4  
Old Unix and Linux 08-12-2015
hicksd8 hicksd8 is online now Forum Advisor  
Registered User
 
Join Date: Feb 2012
Last Activity: 22 September 2017, 4:07 AM EDT
Location: Devon, UK
Posts: 1,460
Thanks: 190
Thanked 376 Times in 315 Posts
Many users (or customers) can't even follow instructions written in a support contract; like "if something breaks call us". They pay you for support but then, when something stops working they do their own thing.

"The package started misbehaving so we uninstalled it, reinstalled it, edited its config files, but then it started doing something else, very strange. Then we noticed that we couldn't print or send email."

So they originally had one problem, have really messed with it, and now created a further 60 issues. Now that they've really screwed it they call you and declare that they have a support contract which they wish to invoke. Please get it all back working again (for no extra fee). They also cannot tell you everything they did and/or may even deny that they've done anything since it broke.

Sound familiar? Particularly happens in family run businesses where a family member feels entitled to mess with the system. After all, it's our server, you only support it!!!
Sponsored Links
    #5  
Old Unix and Linux 09-01-2015
ni2 ni2 is offline
Registered User
 
Join Date: Jan 2010
Last Activity: 7 June 2017, 5:56 AM EDT
Posts: 131
Thanks: 64
Thanked 18 Times in 18 Posts
No. I don't.
Sponsored Links
    #6  
Old Unix and Linux 09-05-2015
gull04 gull04 is offline Forum Advisor  
Registered User
 
Join Date: Dec 2004
Last Activity: 16 August 2017, 11:24 AM EDT
Location: Isle-of-Skye
Posts: 714
Thanks: 18
Thanked 127 Times in 113 Posts
Hi Guys,

In a long time in this industry I've seen quite a lot, when it comes to data recovery two incidents come to mind.

The first was when a customer asked me to recover some data from an 8" floppy disk if I could.

I gave them specific instructions about making a copy and packing it for collection, when the package arrived in the office for my attention - it contained a photo copy of the original disk along with a list of files that they wanted me to recover.

The second was somewhat later and was a 5 1/4" floppy from the same customer, it arrived with a note attached saying that it was the only copy they had - the note was on a compliments slip that had been carefully stapled to the disk.

If I have learned anything in the business, it's when you think that you've made things idiot proof - you find out that the idiots have been upgraded.Linux

Regards

Dave
Sponsored Links
    #7  
Old Unix and Linux 11-24-2015
Swathe Swathe is offline
Registered User
 
Join Date: Sep 2008
Last Activity: 6 September 2017, 9:29 PM EDT
Posts: 68
Thanks: 1
Thanked 2 Times in 2 Posts
Usually no. In fact I try to remove as much decision making from a users day to day working life as I can.


If there is some blanket use policy change or instruction that needs to go out organisation wide I have management send it, then if anyone doesn't read and/or follow what has been sent out they can't complain and have their department billed accordingly.
Sponsored Links
Closed

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Linux More UNIX and Linux Forum Topics You Might Find Helpful
Thread Thread Starter Forum Replies Last Post
Twitter Users: Follow the Forums on Twitter Neo What is on Your Mind? 1 03-12-2015 12:39 PM
Not Trust Host 10.10.10.10 instant000 HP-UX 2 11-25-2009 02:30 PM
Yes/No Then Follow Command matt02 Shell Programming and Scripting 1 06-01-2009 05:11 AM



All times are GMT -4. The time now is 04:11 AM.