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09-24-2009
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A Model for Decision Support in Business-Driven IT Service Portfolio Management using
HPL-2009-262 A Model for Decision Support in Business-Driven IT Service Portfolio Management using SLA-dependent Criteria and under Uncertainty - Queiroz, Magno; Moura, Antao; Sauve, Jacques; Bartolini, Claudio; Hickey, Marianne
Keyword(s): Information Technology Infrastructure Library (ITIL). IT Service Portfolio Management. Balanced Scorecard. Probability Abstract: This paper presents a model to support decision making for investments in IT services. As such it contributes to IT service portfolio management. Investment options are analyzed and ranked according to a utility index estimated from possible positive and negative business impact of IT services due t ... Full Report More... |
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