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09-09-2009
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Collaboration Environment for ITIL
HPL-2009-195 Collaboration Environment for ITIL - Graupner, Sven; Basu, Sujoy; Singhal, Sharad
Keyword(s): business interactions, business process, best practice framework, outsourcing, cloud, services, knowledge repository Abstract: This paper describes a knowledge-based collaboration environment for ITIL [1] which is aimed at making work of IT consultants dealing with planning, designing and implementing ITIL processes easier. The collaboration environment organizes work of consultants around built-in ITIL concepts and allows ... Full Report More... |
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