cron-apt - adding X-headers

karuna · #1 (**permalink**) 04-02-2009

Hi,

We use a ticket system for our IT queries called OTRS. Emails sent to
that system are placed in ticket queues. OTRS reads X- headers in emails
as described here:

http://dev.jasonpruim.com/otrs/doc/X-OTRS-Headers.txt

We would like to be able to configure cron-apt to place certain X- headers
in the notification emails it sends. It will then send the email to the
OTRS system which will read those X- headers and act accordingly, eg
directly placing the ticket in a particular queue or whatever.

I am new to scripting so still finding my feet.

So far I have edited:

/usr/share/cron-apt/functions

Code:

mail -a "$XHEADER" "$MAILTO" < "$MAIL"
        mail -s "$SUBJECT" "$MAILTO"  < "$MAIL"

/etc/cron-apt/config

Code:

XHEADER="X-OTRS-Queue: Updates"

When the email is sent the X-header seems to replace the Subject header, I'm assuming this is to do with mail. Can I merge those two commands together? or am I totally wrong?

Sorry if I'm a bit vague just not sure what to be asking really!

Any help would be great,
Thanks in advance.

Neo · #2 (**permalink**) 04-03-2009

Welcome.

What exactly is your question?

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