The Web Help Desk is a Web-based helpdesk software system that allows you to dynamically assign, track, and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive Web-based interface and two-way email integration. The Web Help Desk software also provides seamless asset discovery and remote control integration with Apple Remote Desktop, LANrev Client Manager, and JAMF Casper Suite. License: Shareware Changes:
First Name, Last Name, and E-Mail columns were added to ticket search results list column selection. Column width was increased for the Location and Department Name fields. Alerts targeting the assigned tech will be sent to techs in the ticket's Tech Group Level if no tech is assigned to the ticket. The character limit for tech and client notes was extended from 4000 characters to 8000 characters for SQL Server databases. A bug causing attachments of Office 2007 documents to download with incorrect MIME types was fixed. An option to prevent WHD from reconfiguring Log4J appenders was added.



More...