The Web Help Desk is a Web-based helpdesk software system that allows you to dynamically assign, track, and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive Web-based interface and two-way email integration. The Web Help Desk software also provides seamless asset discovery and remote control integration with Apple Remote Desktop, LANrev Client Manager, and JAMF Casper Suite. License: Shareware Changes:
JAMF Casper Suite asset discovery was integrated. A location importer/exporter was added. Custom tool links were added for integrating with other asset tools (e.g., Remote Desktop Web Connection). If using an Oracle database, the application now checks during upgrades for any missing primary-key sequences, creating them if necessary. The ability to select client recipients of scheduled reports was added.



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