The Web Help Desk is a Web-based helpdesk softwaresystem that allows you to dynamically assign,track, and fulfill all of your technical supporttrouble tickets and customer service requests withease, all through an intuitive Web-based interfaceand two-way email integration. The Web Help Desksoftware also provides seamless asset discoveryand remote control integration with Apple RemoteDesktop and LANrev Client Manager.License: SharewareChanges:
Apple Remote Desktop was integrated for seamlessremote control and asset discovery data imports.LANrev Client Manager was integrated for automatedasset discovery data imports and remote control.The Mac OS X "Screen Sharing" application wasintegrated for instant VNC remote control. Arules-based approval workflow was added to trackand manage change request submissions and approvalvoting. Localized language capabilities wereadded. Knowledge base articles are suggestedduring trouble ticket submission.

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