Support Incident Tracker (or SiT!) is a Web-based application for tracking technical support calls or emails. It can manage contacts, sites, technical support contracts, and support incidents in one place. You can send and receive email directly from SiT!, attaching files and recording every communication in the incident log. SiT! is aware of Service Level Agreements, and incidents are flagged if they stray outside of them. License: GNU General Public License (GPL) Changes:
This release adds Spanish (Colombian), Japanese, and Italian languages and has updated internationalisation and localisation. New features include user configurable timezones, drafts, and the ability to hide old incidents.

More...