PHD Help Desk is software conceived for theregistry and follow-up ofhelp desks incidents. Registry of incidents allowsclassification in twolevels (type and subtype), the state of theincident, a description,ticket assignment and priority, historicalregistry, and an audit.Information can be reported in consultationformat, to give reportsor export the information for later processing ina database orspreadsheet.License: GNU General Public License (GPL)Changes:
The date of the ticket follow up is from the workstation clock. There is an option to search tickets by comment field. You can sort the administrator tables by column.

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