PerlDesk is a fully featured help desk, ideal for companies with several technicians who are required to support many users. It incorporates many features to streamline support and improve customer relations, such as: Email and web based ticket submission, staff logging, a knowledge base, and user registration. License: Other/Proprietary License Changes:
This release has the ability to generate reports on ?time spent? on help desk tickets. This allows you to generate a report on a per user, all user, or per staff basis to view statistics on the time that has been spent on tickets in a specific period. This data could then be used to bill for tech support using an external system. Response count has been added to the tickets list in staff view. A check for external modules has been added to the upgrade procedure. A check for up-to-date pdesk.sql has been added to the upgrade procedure.

More...