hi frnds


i m getting this error whenever i m trying to run otrs in my web browser.

http://ipaddr /otrs/index.pl
"
500 Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log. "


And when i checked the log it is showing me this error.

"

[error] 2420: ModPerl::Registry: Can't locate CGI/Cookie.pm in @INC (@INC contains: //../../Kernel/cpan-lib //../.. ../../ /usr/lib/perl5/5.8.0/CGI/ /opt/otrs/ /usr/lib/perl5/5.8.0/i386-linux-thread-multi /usr/lib/perl5/5.8.0 /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . /etc/httpd/ /etc/httpd/lib/perl //../.. //../../Kernel/cpan-lib) at (eval 48) line 6.!
" .


please kindly help me for the following.

Mit

As the error message tells, it cannot find the CGI::Cookie module. But I think this is a standard module in Perl.

As your server runs on mod_perl instead of plain CGI mode, one possibility is that the module is removed because it may perhaps not run correctly with mod_perl (a simple guess though).

Or, just install the module back and see whether it works okay.