email account no longer active

[whothought1]

Hi
the isp email account i signed up with a long time ago is no longer active how can i get my password reset? i know the old email address for this user name if that helps. my curent ip address would show the same city as the profile states for the username.

i read this

I lost my password, what can I do?
If you forget your password, you can click on the 'Forgotten Your Password' link on any page that requires you to fill in your password.

This will bring up a page where you should enter your registered email address, and an email will be sent to that address instantly, with instructions for resetting your password.


Mike

[Neo]

Please post your userID, old email address and new email address.

Neo

[whothought1]

whothought mjh@qnet.com whothought@pacbell.net

[Neo]

Dear whothought1,

The old email address you provided does not match the email address in the account today. For security reasons, we cannot change the account unless we have confirmation.

Please try to remember the email address you used before.

Neo