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04-28-2008
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Banks Prove Top Performers in Call Center Study
Financial services companies are stronger adopters of technology in call centers,by Maria Bruno-Britz, Bank Systems & Technology, April 28, 2008Banks are tops when it comes to their call centers, at least according to a study from Genesys Labs (San Francisco), a provider of contact center solutions. Genesys polled call center managers and technical support personnel [...]
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